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TruTv

New Poster

TruTv

Hi,

I just switched to Comcast from fios, and was told after that Comcast is no longer offering trutv in their new packages. Is there anyway to add trutv? I use this for a few shows as well as the NCAA tourney.

Thanks,
Matt
Silver Problem Solver

Re: TruTv

I have Trutv in the Boston area.

 

Regular Visitor

Re: TruTv

We just lost the channel today 5/8/18

New Poster

Re: TruTv

This channel disappeared from our lineup today. Found out by their chat that it was discontinued from Xfinity entirely on the broadcaster's end. Not sure of the validity of this but that's what happened apparently.

Silver Problem Solver

Re: TruTv

Not true. Watching Trutv right now.

Official Employee

Re: TruTv

TruTv is carried, it’s just not included in the Digital Economy tier anymore (as of May 10).

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Regular Visitor

Re: TruTv

I have 210+ not listed there anymore

New Poster

Re: TruTv

I’m having the same problem. I just “upgraded” (I’m paying more now) to 210+ channels because I was on an “old package” and suddenly lost Cartoon Network and now TruTv says I need to subscribe - which is a channel I had before I did this new package upgrade. What’s going on? This package change is stressful so far.
New Poster

Re: TruTv

I all of a sudden lost trutv, even just upgraded to the 210+ channels package and still no TruTv... what is going on?!!!!
New Poster

Re: TruTv

Glad I’m not under a contract with Xfinity/Comcast anymore. Barely had channels and now you just shut some off in the middle of watching it with no warning. Works for me. I will slowly do the same back. Canceling showtime this week, turning in one box next, the other a few days later, and I will finally just cancel your whole service. Internet also. Yes, I know if I cancel just cable you will raise that to a rediculous cost also. I can stream and acquire internet service elsewhere.
Horrible choice to just shut channels off with no warning to customers. We don’t all need you. You need all of your customers money though.
New Poster

Re: TruTv

I also upgraded to a new package and was told that TruTV was part of the line up. It shows up as a "channels free to me" in the guide but when I tune in I get the "You need to subscribe: message. I've spoken to comcast several times, was told that it is part of the channel line up, but that there is a contract dispute on the provders end. I think it's all BS at this point. Of the 200+ channels I pay for, I only watch maybe 10 and TruTV was one of them.

New Poster

Re: TruTv

I just upgraded my package and truTV is supposed to be on my package, but I cannot access it. Message says I need a subscription for it, but I am paying for it. I chatted with someone via Comcast chat and they said the back office will contact me when the channel is fixed? That didn’t make any sense.
Regular Visitor

Re: TruTv

We lost it too. I loved the channel for Impractical Jokers and a few others. I am a little ticked off. I am paying  130 A MONTH for Comcast to just decide they are going to change my lineup? I think I may go back to Dish or Direct tv. Better packages and no extra charge for HD. 

New Poster

Re: TruTv

Please let us know when you find another carrier for internet.  That is an issue we are having.

Frequent Visitor

Re: TruTv

It would be nice if the Comcast associate expressed that to me in the first place. She actually said everything would be the same except removing of the sports channels, which is why my bill was $284 a month. TruTV is one of the channels my family watch. I feel like removing it all.
New Poster

Re: TruTv

I wonder why my post was deleted

New Poster

Re: TruTv

Yeah, they pulled a Carbanaro on us.  I contacted an Executive Customer Relations person and got nowhere.

New Poster

Re: TruTv

I noticed I didnt have Tru tv anymore. I kept trying to watched one of my favorite shows impratical jokers and couldnt get the channel anymore. I called and the representative says I have to upgrade to another package. I upgrade just to have this channel.  I check my channels and again no Tru tv. It states on screen have to order subscritption. Of course, I call back. This representative says xfinity will no longer carry Tru tv. Im so disappointed.. They wont even stream it. Not happy with comcast. I love the shows on this channel. They could have at least let their customers know.  I pay the same price and you guys took a few  channels away without even letting me  know, WTG!!!!!

Silver Problem Solver

Re: TruTv

What they told you is not true. I am watching Tru TV right now. Channel 902 in the Boston area.

New Poster

Re: TruTv

What channel tier do you have?

Silver Problem Solver

Re: TruTv

HD Preferred Extra XF 

New Poster

Re: TruTv

You probably have every channel Smiley Happy

 

TruTV was taken away from the customers with Digital Economy(100 channels). That's a very large customer base and a very upset one.

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