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Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

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Member Since: ‎02-18-2016
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Message 401 of 826 (2,636 Views)

Re: loss of channels

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Visitor
Member Since: ‎01-18-2016
Posts: 2
Message 402 of 826 (3,597 Views)

Re: loss of channels

submit a complaint to the Consumer Protection Agency at: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

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Member Since: ‎03-11-2010
Posts: 2
Message 403 of 826 (3,957 Views)

Re: My On Demand stopped working yesterday. s that are part of my subscription.

Mine too about the time that Spike no longer was in my channel line-up. It appears that the customer must live up to a 24 month contract BUT Comcast can increase pricing as well as take away channels and features at will and their end of a contract means NOTHING. Comcast is NOT to be trusted.
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Member Since: ‎06-27-2013
Posts: 215
Message 404 of 826 (3,972 Views)

Re: Spike


ComcastAndrew wrote:

 


Strangesix wrote:

When did this happen, and what other Chanel's are also now not available on the basic package?

 


It's all in the link, there was a notification in your December billing statement

 

 

http://my.xfinity.com/channelhelp/

 


Buried at the bottom of the bill (paperless), not at the top of the bill where it says "News From Comcast", where there was notice of a local government channel being added as a digital channel.

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Message 405 of 826 (3,943 Views)
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Member Since: ‎03-30-2009
Posts: 17
Message 406 of 826 (3,928 Views)

Re: Channel not included with your package message

We have had Digital Prefered forever, The 3 channels are now gone from there. No I will not upgrade to pay more for what was included

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Member Since: ‎11-21-2014
Posts: 2
Message 407 of 826 (3,893 Views)

Re: loss of channels

THESE CHANELs where part of a contract or package how is this not a laviolation of those terms?  the price  included these Chanels. do we not have A CLASS ACTION LAW SUIT!!? COME ON YOU KNOW YOU WANT SOME OF THAT. MONEY HELP!"US OUT

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Member Since: ‎02-18-2016
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Message 408 of 826 (2,635 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

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Visitor
Member Since: ‎12-14-2009
Posts: 2
Message 409 of 826 (3,876 Views)

removing TV channels

We live in Seattle, WA. and a couple of the channels we enjoy were just cut from viewing; CWT and POP.  So as the quality and quantitie of your programming keep shrinking and the cost of your services keep growing, we'll be researching other options for our TV, internet and land line phone services.  We are extremely disappointed in our service.

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Member Since: ‎08-23-2010
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Message 410 of 826 (3,874 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

So CMT is considered a sports channel now?  My bill goes up, my choices go down and for technical help I am connected to someone who's second language is English.  I'm also charged for channels that aren't even in English in the name of "diversity" as an agent told me, but when I asked if the Latino bundle has English speaking channels she said no.  Doesn't sound like diversity to me!   I've been with Comcast for over 15 years and I'm going to check out other options.  I have the HD Preferred bundle until I find an outfit that considers the customer first.

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Member Since: ‎02-17-2014
Posts: 1
Message 411 of 826 (3,864 Views)

Missing channel

I subscribe to the Preferred XF bundle and Spike TV, channels 1209 and 45, are suppose to be a part of the package. My main box can receive those channels but my little digital box does not. They don't even appear in the guide on the little box. What has happened?

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Visitor
Member Since: ‎01-18-2016
Posts: 1
Message 412 of 826 (3,864 Views)

three station I've lost

I have lost POP 102 and 57 spike and 58 CMT said that I have to order them.  What is the reason for these station different to what I have already. 

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Member Since: ‎01-18-2016
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Message 413 of 826 (3,852 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

Ready to find a different TV provider! Tired of losing channels & with little to no notice. Or its printed in some obscure spot & Print so small you need a magnifier to see let alone read.
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Member Since: ‎01-18-2016
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Message 414 of 826 (3,819 Views)

2 channels

yesterday I noticed I no longer have access to CMT and SPIKE TV  - can you please tell me why?

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Message 415 of 826 (3,819 Views)

Re: 2 channels

colisalou,

 

Those 2 channels were removed from certain packages and added to others. In November a there was a noticed attached to all bills informing customers of certain package, rate, and tv lineup changes. I apologize for any inconvenience this may have caused.




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Visitor
Member Since: ‎01-18-2016
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Message 416 of 826 (3,814 Views)

Channel lineup change

Why was CMT removed from the preferred channel lineup?  Now I find out that to get the CMT channel I have to add another package for $9.99, which I will not do.  Are you going to lower my bill for the channels lost?  Oh that's right, you don't lower bills, you only take away!!

 

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Member Since: ‎01-18-2016
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Message 417 of 826 (3,756 Views)

Loss of Spike & Other Channels

I fail to see how Comcast can justify the removal of ANY channels when we've all paid an agreed amount for what we thought we would continue to get. In any case, why is it that they continue to give me half a dozen Hispanic stations, which I could care less about and never asked for, but they can remove Spike or any others at will. At least they should discount our bills accordingly when they remove them. We entered into an agreement with them when we joined Comcast and to repay us, they remove channels, charge us more, and find other ways to circumvent the trust we thought we had with them. It's only fair, in my estimation, that they either give us back Spike, CMT, & POP, and remove all the hispanic channels. I'll bet hispanics don't pay extra to get their stations, you think??!!! Let those stations be under some other package so that we aren't paying for them and lower our bill. It seems we continually pay more to get less, all the while, Comcast sees no need to make adjustments or even apologize for their greed. I'm totally fed up with this. Every chance they get, they continually find ways to make more money while screwing the very people they should be trying to keep as customers! I hate to say it but maybe the FCC needs to have more power to set stricter rules that EVERY supplier must follow, including rates, station changes, charges, etc. Get a clue, Comcast-----instead of driving customers away try being fair and honest. Be and innovator so that other cable and satellite companies look unappealing and bring more customers back to you. How foolish and dishonest this seems for a company that started with a good reputation. I'm done ranting; just can't fathom the greed, dishonesty, and overall disregard for their customer base.

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Member Since: ‎08-21-2010
Posts: 4
Message 418 of 826 (3,758 Views)

CMT GONE!!? TIME FOR DIRECT TV!!!!!!

SO CMT IS NOW GONE?  TIME FOR DIRECT TV!

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Member Since: ‎08-21-2010
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Message 419 of 826 (3,753 Views)

CMTHD AND CMT GONE???

MY CMTHD AND CMT IS NOW NOT AUTHORIZED AND GONE...TIME FOR A CALL TO DIRECT TV!

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Member Since: ‎08-21-2010
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Message 420 of 826 (3,751 Views)

NO CMT CHANNELS? NO MORE COMCAST!!!!!!!

NOW WE  HAVE TO PAY MORE FOR CMT??? SO DONE WITH THIS MESS OF A CORP.  CALLED DIRECT TV.

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Member Since: ‎12-06-2011
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Message 421 of 826 (3,787 Views)

ch 65 CMT?

What happened to our Colorado Springs Ch 65 - CMT? 

Posted by
Visitor
Member Since: ‎06-25-2014
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Message 422 of 826 (3,759 Views)

CMT channel 74 digital

I use to get this but now it's not available or is it a setting or equipment problem?

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Member Since: ‎10-17-2010
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Message 423 of 826 (3,765 Views)

Re: 2 channels

Re: official employee --

 

As others have noted, the customer loses three channels, still is required to pay the same price for the same package in which these channels previously resided, and will be billed an 8% increase in cable charges in 2016.

 

Does Comcast ever consider the loss of trust that customers feel when such changes are implemented in a unilateral manner with no recourse for the customer?  It is no wonder that cable companies rank at the bottom of trust and are losing customers by the thousands.  It is this type of action that compels people to "cut" the cable cord!

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Member Since: ‎01-18-2016
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Message 424 of 826 (3,773 Views)

Channel tken awy

Missing cmt channel today called and asked was told channel was moved up to higher priced package (sorry for the inconvenience)

Ask what would happen if canceled my account and was told i have to pay cancellation fee (surprise) . i asked how was that fair that i signed contract expecting to get what was promised and they can change but if i want to go somewhere else i have to pay fee. Way to build customer loyalty Comcast

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Member Since: ‎01-18-2016
Posts: 1
Message 425 of 826 (3,744 Views)

Re: Channel tken awy

I was just about to call for the same thing. I won't RENEW my contract if they can do this whenever they want. TERRIBLE CUSTOMER SERVICE AND IM A PRO
Posted by
Visitor
Member Since: ‎01-19-2016
Posts: 1
Message 426 of 826 (3,680 Views)

loss of channels

 

How are customers going to be compensated for this?  If I ask for a channel to be added, I have to pay $5/Month.  Comcast, will my bill be reduced by $15/Month for the loss of POP, SPIKE, and CMT? I pay every month $112 because I added HBO   and I received the same movie on 3 different channels in the same time! This is BS! I will give up to all channels soon if they will not reduce the bill!

 

We need to stand up for this everyone!

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Member Since: ‎07-06-2015
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Message 427 of 826 (3,690 Views)

PROGRAMING

WHY HAVE 2 CHANNELS ON MY 3 YEAR PKG GONE TO SUBSCRIPTION ONLY IN LESS THAN 12 MONTHS. AM REFERING TO SPIKE AND POP.

Posted by
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Member Since: ‎01-19-2016
Posts: 1
Message 428 of 826 (3,671 Views)

cmt

why isn't CMT available anymore

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Member Since: ‎01-19-2016
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Message 429 of 826 (3,664 Views)

Spike TV

I use to get Spike TV now it say I have to contact you.  Why don't I get this channel any longer?

 

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Edited on
‎01-19-2016 12:45 PM

Gold Problem Solver

Member Since: ‎12-03-2007
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Message 430 of 826 (3,657 Views)

Re: Spike TV

[ Edited ]

RMcNeill wrote: I use to get Spike TV now it say I have to contact you.  Why don't I get this channel any longer?

Please see http://my.xfinity.com/channelhelp/

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Member Since: ‎01-19-2016
Posts: 3
Message 431 of 826 (3,660 Views)

Re: loss of channels

I agree we must take a stand

Posted by
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Member Since: ‎01-19-2016
Posts: 1
Message 432 of 826 (3,630 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

How can Comcast just randomly start taking channels away?  We love CMT and watch it all the time (correction WATCHED it all the time).  Comcast in their infinite wisdom has now decided that CMT is a sports channel and it will be another $4.95 a month for us to be able to watch it.  And they wonder why everyone loathes Comcast????

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Member Since: ‎01-19-2016
Posts: 3
Message 433 of 826 (3,617 Views)

Re: loss of channels

I see lots of posts that have been removed for profanity, insults, etc. Which is fine - they should be. But, I don't see any posts with Comcast employees addressing concerns posted here..... If they're removing inappropriate posts, they are obviously monitoring these conversations. But, I see ZERO responses from Comcast.

 

With that said, I find it peculiar that they charge you to add channels, but they don't credit you when they remove them. I sent an email today and received a canned response that told me to download the My Account App to my phone and look for an answer there.... I already have it installed But I am actually going to uninstall it as I don't plan on staying with Comcast. After a long history of Comcast basically giving me the middle finger as a Customer, I'm pretty much done with them. Apparently, they believe that they are too big to fail, so they treat their customers like second rate citizens.

 

From their email:

 

Thank you for contacting us. We no longer use this email address because we have a number of new ways for you to get help and questions answered.  We are here for you — online, on the phone and in person at our stores.  Pick whatever is most convenient for you.   

·         ​Download the My Account App today for access to troubleshooting, payments and more. Use the My Account app to schedule a time for us to call you about any TV or Internet issues you are having by tapping on the settings icon (top left corner), then "Contact Us," then "Talk to an agent." You can choose from a number of available 15-minute time slots to get a call back from one our agents.

·         ​Visit our Help & Support Forum 

·         ​Tweet us @ComcastCares or send us a message on Facebook

·         C​all us at 1-800-XFINITY

If you have any questions, we’re here for you 24/7.

Our #1 priority is improving your customer experience. Learn more about what we’re doing at xfinity.com/experience. ​

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Member Since: ‎01-19-2016
Posts: 1
Message 434 of 826 (3,620 Views)

Time to move on?

I'm quite disappointed not only with the recent channel lineup changes  but also with the missing courtesy of an announcement.  Channel erosion (e.g. Spike TV and CMT) and steady price creep indicate its time for this multi-decade customer to seek another more customer-centric provider. Cable is not dying -- its being flown into the ground!

 

 

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Member Since: ‎01-19-2016
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Message 435 of 826 (3,597 Views)

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

It's not "Sports AND Entertainment" Package.... It's "Sports Entertainment"

 

CMT is not "Spports Entertainment."

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Member Since: ‎08-12-2015
Posts: 31
Message 436 of 826 (3,506 Views)

Re: Why can't I access CMT Channel 686 when I could before

As of 1/14/16 CMT moved to the SPORTS pkg, go figure..  

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Member Since: ‎01-19-2016
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Message 437 of 826 (3,592 Views)

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

Comcast can also reduce the bill for those that they take this away from. They should be able to make it up from those that change to the package where they moved it. After all, we were paying for it before and getting it - Now, we are still paying for it and not getting it. So, if you're going to move the programming, the fees associated with it should be picked up by those that get it and removed from those who don't....

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Member Since: ‎08-28-2015
Posts: 1
Message 438 of 826 (3,584 Views)

Re: loss of channels

I'm with you on this one smokey. Comcast is doing what Direct tv used to do and still ramp up cost to the consumer. Basically we're are paying for less channels, we are forced to pick upgrade paclages and pay far more to watch what we had. No different than Xfinity's ads about Direct TV ramping up charges for less. I can't wait to move from this area and get on with FIOS.

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Member Since: ‎12-02-2015
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Message 439 of 826 (3,574 Views)

channels being deleted

When I signed up for Comcast I was given a list of the channels I was paying for.  Recently, channels are being deleted.  This week I lost POP.  Why????  How can you sell a product then change it?  You are trying to force us to upgrade constanty.  Making it hard to stay a Comcast customer.

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Member Since: ‎01-21-2014
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Message 440 of 826 (3,553 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

You will not hear back from them, period...There is a reason Comcast is the most hated company in America; and you have just seen only the latest action they have taken.  They have been this way since Brian took over from his old man...How do you think Comcast has grown to its large size; theft from little people like you and me. It's crooked through and through surviving on bribes, stealing, not keeping ones word!!! Now since they control NBC they have even more ways to influence the voting public in the way of the socialist democrats. Just hope Comcast goes down with the fortunes of this once great country. They are in bed with obummer and hilary..For the good of my country I must drop CCast this month.

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Member Since: ‎06-27-2013
Posts: 215
Message 441 of 826 (3,537 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16


TheDot77 wrote:

You will not hear back from them, period...There is a reason Comcast is the most hated company in America; and you have just seen only the latest action they have taken.  They have been this way since Brian took over from his old man...How do you think Comcast has grown to its large size; theft from little people like you and me. It's crooked through and through surviving on bribes, stealing, not keeping ones word!!! Now since they control NBC they have even more ways to influence the voting public in the way of the socialist democrats. Just hope Comcast goes down with the fortunes of this once great country. They are in bed with obummer and hilary..For the good of my country I must drop CCast this month.


I'm starting to wish that the Time-Warner merger had gone through and I was with Charter now, like was the plan for my area. Charter certainly can't be any worse.

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Member Since: ‎01-19-2016
Posts: 1
Message 442 of 826 (3,531 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

I can't wait till my contract is up...I'm going back to dish network. ..this is ridiculous. ..charging so much money and get nothing
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Member Since: ‎01-19-2016
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Message 443 of 826 (3,500 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

i wondered what happened to POP so i called customer service.  not happy at all to learn they moved it from digital starter to digital preferred.  AND my bill has gone up too.  wt f***?  they take away services and raise the price?  and it's already too friggin expensive.

 

i asked the person on the phone why they made the change. he tried to tell me it was POP's choice to move to the higher priced package.  really?  liar.  greedy money grubbing company.  i'm gone as soon as FIOS is available in my area. 

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Member Since: ‎12-13-2010
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Message 444 of 826 (3,480 Views)

Re: Spike / CMT / POP Mega Thread tier change 1/7/15

Maybe contact your Attorney General too. They won't want a bunch of calls.
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Member Since: ‎01-29-2015
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Message 445 of 826 (3,450 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

I agree.  I ried CMT and got "NOT AUTHORIZED".  Got conflicting replys from Comcast.  Sports Package?  Look at the lineup.  I looked last night (1/10/16) and it was Reba, Last Man Standing (which I like) and a movie.  Doesn't look like sports to me.

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Member Since: ‎01-26-2015
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Message 446 of 826 (3,365 Views)

Why am I no longer able to access TCM channel?

Six months ago I was able to access TCM but now I am being told I do not have access. My monthly billing hasn't changed so does this mean I am getting fewer options (less service) but paying more? This is the third time I have tried to get an answer. A year ago I had to resort to the FCC and the State's Attorney to get any sort of response from Comcast. I really don't want to go that rute again, but if necessary, I will. It is getting to the point that I am seriously thinking of dropping Internet, Phone, and reducing my "package" to the very basic and subscribing to sling.

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Message 447 of 826 (3,438 Views)

Re: Spike / CMT / POP Mega Thread change 1/7/16 1/14/16

I don`t understand how this company can charge so much for services and keep taking away channels.I currently pay $69.95 a month for my cable and have lost several channels since comcast has taken over from adelphia and have just learned that I lost another good channel but yet my rate goes up. How can this company charge more for less? When adelphia had this company I paid under $100 a month for both cable and internet but since comcast has taken over I pay almost $200 a month, this is not easy for a single person on disability who is basically a shutin. I called the company and for me to get back the channel I have currently lost I either have to pay extra or down grade from digital starter to digital preferred which doesn`t even have popular channels like tnt,tbs,usa,ect. Seems to me that this company is taking advantage of people and I can now understand why so many people are leaving or have already left comcast for other cable companies.I think I`ll do as others have done and start searching around for a better deal.Until then I`ll stay with comcast. I have been with the same company for about 13yrs but as they are now taking advantage of their customers with low income I think it`s time for a change. Sorry to rant but this is really getting to be unbelievable.

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Member Since: ‎01-20-2016
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Message 448 of 826 (3,444 Views)

Re: loss of channels

Actually digital preferred is a downgrade and doesn`t include TNT,TBS,USA,ect. I do agree with what you`re saying. With what they charge we should be getting more, not less.

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Member Since: ‎08-21-2015
Posts: 6
Message 449 of 826 (3,431 Views)

Re: My On Demand stopped working yesterday. s that are part of my subscription.

I have lost Spike, POP, and CMT too as of 01/14/16. I am researching cable and internet alternative right now but unfortunately I am under this contract for another 8 months. It looks like the contract is only binding to us customers but not to Comcast, they can freely increase price and reduce service. Whatever loophole in the laws that allows this must stop.

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Member Since: ‎04-22-2010
Posts: 2
Message 450 of 826 (3,426 Views)

Channel that was taken from out program package.

We watch channel 761 CMT channel. That was a channel with  programs that we watch regularly.We also had shows that we had recorded on our DVR. We found out  that we had to subscribe to this channel now even though that was included in our premium package programming.What Xfinity did was to put it in the sport package and to get it would cost us another $10.00 a month. There was no notice, we went to that channel and it said we needed to subscribe and that was free. Well what they don't say is it's free if you have the sports package that they linked this channel that they put it with and it would  cost an extra $10.00 a month. They even took away what we had saved on our DVR. Personally I think this a bunch of garbage, and I hope that enough people complain so that they bring back the channel to were it should be. In the mean time I will make sure that everyone I know will be told of the high handed practices of Comcast.