Worse is Comcast was SELLING packages and saying these deleted channels were included up to the time they were removed. Another level of bait and switch. Reminds me of the old traveling snake oil salesman. Trust me, my $10 antenna provides more channels, less sales and foreign language channels, than Comcast Basic Cable. Buy your antenna and drop Comcast unless you have enough money and enjoy being one of the mindless sheeple.
Buy a $10 antenna! Comcast dropped channels and want you to pay more for your package to upgrade and get them back. Worse is Comcast was SELLING packages and saying these deleted channels were included up to the time they were removed. It happened to me on 11/23/2015. Another level of bait and switch. Reminds me of the old traveling snake oil salesman. Trust me, my $10 antenna provides more channels, less sales and foreign language channels, than Comcast Basic Cable. Buy your antenna and drop Comcast unless you have enough money and enjoy being one of the mindless sheeple.
Contacting firstname.lastname@example.org is one of the first things I did because I can't waste my valuable cell minutes calling and dealing with incompetent and uninformed phone agents, along with all the Comcast sales pitches and requests for survey completion. "ecare" agents reply promptly, are polite, but remind that Comcast provided all the notice they were required by law to do. Very nice but still doesn't resolve the problem of the apparent disregard for customers and Comcast's crashing reputation. This is bait and switch; next, Comcast will keep our bank account numbers, take monthly withdrawals, and we will receive nothing. They welcomed me to contact them again directly so I wrote and said I wanted my two year contract cancelled since mine was contracted on 11/23/2015, when I was sold the package including removed channels. Comcast knew very well the channels would not be available within just a few weeks. Tom Karinshak needs to put a video on the Comcast website and answer these complaints. Kudo if you agree!!
I have posted several comments regarding my specific situation. Signed a two year contract on 11/23/2015; Comcast deleted channels 01/14/2016. I wanted to cancel based on the fact that Comcast knew they were not going to deliver what they were selling me, yet, encourage me to sign a two year contract. According to the contract,
"8). Comcast may rearrange, delete, add to or otherwise change programming or features or offerings contained in the Services."
I would estimate that over the next two years, my package will have no channels and I will need to pay extra to turn on my television at all, while receiving only a menu or test pattern.
Comcast ecare agent said, "You do have the option to cancel your service however, the ETF (early termination fee) would still apply. I sincerely apologize for any difficulty that this may have caused you."
O K, so without switching to another package, because I love what I have, and I do have young kids, lets make a deal, what's it going to take to just get back channels 64 Spike and 65 CMT ?? I know you can do it, and I am on a very tight budget, but!! I would be willing to pay a little extra just to keep channels 64 and 65. I am a dedicated CUSTOMER who has young kids! and in the Digital Preferred Pkg. there is a section of channels of Encore which is a very ADULT Channel plus there are a lot of channels in Digital Preferred Pkg. that I would not want!! plus I don't need 220 channels. So talk to me, lets make a deal??
Comcast makes no deals for the benefit of customers! Sorry, you are never going to get a trade. We are stuck if we sign contracts. I have checked out consumer complaints and reviews over the past 3 years. Comcast is consistantly tagged in all categories as one of the worst companies, if not the worst. Signed: "Stupid me; I signed a contract"
Comcast is nothing more then a criminal organization, they keep cutting the service and expect more money. AND THEY WONDER WHY PEOPLE ARE CUTTING THE CABLE, BECAUSE I CAN GET MORE CHANNELS FOR LESS COST, AND BETTER CUSTOMER SERVICE ELSEWHERE.
We are extemely upset. Got the new tv set box for our area, and did not realize we would lose CMTHD.....my husband wants me to put the old one back! I don't understand why that channel would not be authorized. Please get it back. Or, let me know when it will be back in our area? I live in Fremont, California.
This is NOT right. You can't take away channels without providing some sort of compensation, just like Xfinity wants compensation for us to upgrade. I don't want more sports channels, I only want CMT back. I only watch a few channels as it is, and am already frustrated with having 500 mostly useless channels and paying a premiuim bundle package just to get the 5 channels that I like. And now it's getting worse. Anything that I really want to watch is a now a permium channel or upgrade. Equally annoying is how the whole on-demand experience is changing, too. Former regular sitcom free on-demand episodes are now "rentals" or "buy" only? What gives? I already pay more for TV and internet than my parents did for their house payment. A "piddly" $10/mo more may not seem like much to a Comcast exec, but we're still putting kids through college. This is bunk. Makes me want to drop Xfinity completely. As for "customer service", I don't get the fact that I try to call, I get lame phone bots and have to listen to propaganda about great customer service, and yet, they pull stuff like thi. After I get through the stupid phone bot, I find that they've located their call center in Mexico City... I then spend 10 minutes just trying to explain to the rep what CMT actually is, and he comes back and tells me that I have a "great" plan and starts asking if I want TMZ added, and I had to explain over and over... C-M-T... Country Music Television! Can I speak with an English-speaking agent, please!?!. Agggghhhh. I finally hung up. I sure would like to see some of that customer service they rant about, starting with some credits and refunds on my bill for dropping and reducing my services.
I have several posts you might read. We customers need to do a mass cancellation of services. Tom Karinshak would be out of a job and might finally think about all the reasons why the company folded.
I've already start cutting services. I cut $22.00 a month of them yesterday and next week I'll be cutting my second phone line and the non-published fee that goes with it. That totals close to $590 a year that will stay in my pocket, not Comcast's. That's just the beginning. I'm starting to see a TIVO in my future.
When I signed up for the television package in mid November of 2015, I specifically asked for a package that included some channels, including Spike. I agreed to a 2 year contract, and less than 2 months in one of the channels I specifically requested is now being taken away and you are trying to make me pay more to get it back it. Does this sound like a good way to keep customers? Take away items, charge more? My service is diminished, yet you still expect me to pay the same and still wish to apply an early termination fee despite you offering me less.
This is absolutely unacceptable. I'm looking forward to the end date of this contract.
I just received an email from Comcast that this channel has been removed from my tier. This is of course after the recent rate increase. I guess my $197.00 per month is not enough. I have to buy a higher tier package to get the good channels.
So today on the 15th of January the Comcast tv package that I have had for the past 4 months has all of a suddenly deleted about 4 channels. When I called Comcast about this they said that it was out of there control but if I wanted to pay an extra 10 dollars a month it would be fixed. So basically Comcast has created a problem then offered to fix it for 10 dollars a month. What kind of company does business like that, Absolutely disgusting.
I have been with comcast now around 7-10 year and it seems like bill keeps going up and the service seems to be going down.
My bill went up and I lost channels. I watch SPIKE all the time today they moved it with no warning and now If I want to watch SPIKE I will need to buy the higher programming....... If Verizon Fios every get in my area I will drop Comcast in a second . The DVR I have gives me issues all the time. only records half the time. I have already changed it once.
I am so sick of losing channels yet my bill keeps going up up up !! I have more spanish channels than I can shake a stick at that I do not want !! What is up Comcast ? You are a monopoly that needs to be crushed !!! I am sick of the crappy free movies on demand.Most are Lifetime movies and old junk that I have seen a million times !!! ou need to take a serious look at what you are doing .You guys are pricing people out of being able to afford your services. maybe if we all change to direct tv you will singa different tune !!!
How come I do not receive channel 146 (CMT) anymore? I am an Xfinityy customer and I have been a member of comcast for over 20 years. I was not notified of any changes to my channel line up. I pay over $200 a month for comcast Xfinity services. I am very upset. When will you restore channel 146 to my lineup without charging me for an upgrade? Otherwise I may look at other options.
I feel like you are forcing me to upgrade whether I want to or not. Taking away Spike really upsets me and I feel it is a form of your way to have me pay more for my services. I have been a customer before it was Comcast which is about 15 years it is going to be a shame to go somewhere else.
How about this one. I am a preferred customer so I didn't lose Spike on my living room TV with my DVR cable box. Yet Spike disappeared on the two bedroom TVs with the small basic cable boxes Comcast provides. What a joke. Customer Service told me I can upgrade both cable boxes to the full service box for $10 per month for each box. So I have the privilidge of getting a single channel back on a service I already pay for and still have in my living room all for $20 per month. It's not right, it's dishonest, and Comcast should reconsider the change. Wishful thinking.
Can't agree more. Just got told the one channel I actually watch is going to the "Sports Entertainment" package now, The channel happens to be CMT. LoL CMT is a sports channel now? I have to get NFL redzone and all that mess if I want to watch Country Music Channel? I guess they really want that extra monthly fee pretty bad, but it just isn't worth it to me. Click! still has more channels on their standard-HD channel listing. Might be time to give them my TV dollars instead of this company. The greed is just getting to be too much here.
I figure I will just drop them when my contract is up! No biggie they don't care about customer service. A buddy of my works at corporate and he told me they know people will pay the extra and that will out due the customers they lose. Well time to move.