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Premium Channels cost per cable box?

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Posted by
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Message 1 of 9
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I have had the Digital 5 Pay Package with the Sports Entertainment Package, and Major League Baseball.I have 3 TV's [1 HDTV, 2 standard def] and was getting all the channels on each of the cable boxes. Life was good.

I just moved 2 miles down the street yesterday. The comcast guy showed up and hooked everything up last night but now I can only get the premium channels on the HDTV. I called customer service twice thinking this was an easy fix. The first guy I talked to said the smaller boxes I have don't support premium channels [then he put me on hold before hanging up on me].These are the same boxes I was watching HBO on 48 hours earlier.

I called back and spoke with another agent and she assured me that to have the premium channels [and MLB] on each TV would require individual subscriptions for each channel for each TV. She quoted HBO at around $18/month. Does that mean I have to spend $54/month just so I can see HBO in each room of the house? Not to mention Showtime, Cinemax, Starz, and MLB.

I tried finding solutions on earlier posts and those that had resolution seemed to find it through calling customer service which is why I tried them first. Any other ideas?

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Posted by
Problem Solver

Message 3 of 9
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Solution

Someone will be contacting you about this matter.




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8 REPLIES
Posted by
Cable Expert

Message 2 of 9
3,112 Views

I will ask the Comcast forum administrator to resolve this for you.  There is no reason for you to have to pay for premium subscriptions for each cable box.




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Posted by
Problem Solver

Message 3 of 9
3,049 Views
Solution

Someone will be contacting you about this matter.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
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Message 4 of 9
2,921 Views

Problem solved!

I assumed it would be an easy fix - it just needed to get to the right person.

My thanks to the manager that called a left the polite and helpful message.

Additional thanks to the forum and WarEagle57.

 

Posted by
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Message 5 of 9
1,959 Views

I read the previous postings and noticed there was a solution to the issue, but could not see what the solution was.  I am having the same problem now with my HBO.  I just got off the phone with customer service and was told that I would have to get 2 more mid to large size boxes to watch any premium channels, he stated I could then watch HBO on the other TV's but it would cost an extra 3.50-5.00 per box per month. Please help.

 

Thanks

Posted by
Cable Expert

Message 6 of 9
1,953 Views

Premiums are only received on a full cable box or DVR.  If you have the new small DTA digital adapters, they do not tune in premiums, digital prefered, sports & entertainment or music choice. 

 

If you have the DTA's and want to watch premiums, you must replace that equipment with a full cable box at additional monthly fee, usually 7.95 to 9.25 a month depending on market area.




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
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 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 7 of 9
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I'm sorry I wasn;t more clear in my response.

After the postings I was contacted by a manager at comcast. I cant remember his name but everything was resolved immediately via phone and no problems since then. I am still grateful to comcast for their efficient response and for the help from WarEagle57.

Posted by
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Message 8 of 9
1,935 Views

Thanks for responding. So did you have to get new boxes for your other TV's?

Posted by
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Message 9 of 9
1,909 Views

No new cable boxes were needed. Just a conversation with the right person.