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No sound on certain channels

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Posted by
Visitor
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Member Since: ‎12-15-2011
Posts: 2
Message 1 of 17 (17,126 Views)

No sound on certain channels

My TV has been workinng fine and I had sound on all channels.  As of 12/14/11, I now only get sound on some channels and on others I have sound with no problem.  Why is that and how do I fix the problem since obviously the TV works and the cable connection works since I get video on all channels and sound on some but not all.

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Posted by
Edited on
‎12-15-2011 11:50 PM

Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 2 of 17 (18,543 Views)

Re: No sound on certain channels

[ Edited ]

If you have a DTA  try hitting the "LANG" button.  Otherwise, check the SAP (second audio program).

16 REPLIES
Posted by
Edited on
‎12-15-2011 11:50 PM

Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 2 of 17 (18,544 Views)

Re: No sound on certain channels

[ Edited ]

If you have a DTA  try hitting the "LANG" button.  Otherwise, check the SAP (second audio program).

Posted by
Visitor
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Member Since: ‎12-15-2011
Posts: 2
Message 3 of 17 (17,118 Views)

Re: No sound on certain channels

Thank you.  It was the LANG button.  All works fine now.

Posted by
Visitor
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Member Since: ‎02-09-2012
Posts: 1
Message 4 of 17 (16,294 Views)

Re: No sound on certain channels

thanx!!  man that was driving me nuts...i'll remember that one Smiley Happy

 

Posted by
Visitor
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Member Since: ‎10-12-2012
Posts: 12
Message 5 of 17 (12,702 Views)

Re: No sound on certain channels

I have a friend having this same issue - no sound on MTV, ABC Family and TLC.  She said it's only on the hookup in her bedroom.  All other TV's in the house have sound and no issues with these channels.  She has called Comcast and they've been no help.  Any suggestions?

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,031
Message 6 of 17 (12,699 Views)

Re: No sound on certain channels

Did your friend try the suggestion in post #2 by pressing the "LANG" button?

Posted by
Visitor
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Member Since: ‎10-12-2012
Posts: 12
Message 7 of 17 (12,694 Views)

Re: No sound on certain channels

Yes, she did.  Did not help.

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,612
Message 8 of 17 (12,689 Views)

Re: No sound on certain channels

Have her try the tv remote and cycling through the SAP/Language options on the tv itself.

 

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,031
Message 9 of 17 (12,685 Views)

Re: No sound on certain channels

Have her try the SAP button on the TV's remote control.

Posted by
Visitor
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Member Since: ‎10-12-2012
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Message 10 of 17 (12,665 Views)

Re: No sound on certain channels

Thanks, I have passed on your info for her to try. 

Posted by
Visitor
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Member Since: ‎10-12-2012
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Message 11 of 17 (12,663 Views)

Re: No sound on certain channels

Thanks!  I have passed on the info to my friend.  If her remotes are anything like ours, we do not have a LANG button or an SAP button on either our Comcast remote or TV remote, so would they be in the menu listing somewhere?  just curious!  We are not having any issues with sound, but I looked at our remotes for the LANG and SAP buttons and they aren't there.

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,612
Message 12 of 17 (12,653 Views)

Re: No sound on certain channels

On my tv remote it is labeled MTS. I have a Samsung. The tv menu would be the other option.

Posted by
Visitor
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Member Since: ‎10-12-2012
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Message 13 of 17 (12,649 Views)

Re: No sound on certain channels

Okay, thank you!  Our TV remote has the MTS button - maybe hers does as well.

Posted by
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Member Since: ‎10-12-2012
Posts: 12
Message 14 of 17 (12,638 Views)

Re: No sound on certain channels

Angie said she tried all your suggestions and she still does not have sound on certain channels.  If she hooks up another tv to the same cable she gets the same senario - no sound.  But all the tv's sound works in other rooms when they are hooked up, just not her bedroom. 

 

Any other ideas?  suggestions?

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,031
Message 15 of 17 (12,632 Views)

Re: No sound on certain channels

Have her take the box and remote to the local Comcast office for a swap.  Seems like you two have tried just about everything.

Posted by
Visitor
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Member Since: ‎10-12-2012
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Message 16 of 17 (12,630 Views)

Re: No sound on certain channels

thank you for all your help and suggestions.  that's what I told her to do.

Posted by
Visitor
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Member Since: ‎11-29-2010
Posts: 2
Message 17 of 17 (11,911 Views)

Re: No sound on certain channels

Thanks!  Just started having sound problems on a few of the local broadcast channels and the LANG button fixed it.  How come the Comcast customer service person I spoke to for 15 minutes couldn't suggest this?  Why do customers have to search online for solutions to Comcast's service problems??