Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
New to the Community? Start here.
How come us Comcast customers don't have all the HBO's, CINEMAX, STARZ, SHOWTIME & The MOVIE CHANNEL in HD??? Would like to watch HBO-WEST in HD instead of SD. I'm on the Garden State, NJ system. The Movie Channel only has 2 channels and both are standard. We are also missing 3 Showtime Channels (Family Zone, Next & Woman) Also what about EPIX TV being added??? Sent many request's into Form Feedback for EPIX TV.
They have been clearing up space over the last year by moving from MPEG 2 to MPEG 4.
Currently only the 1080i local network stations are in MPEG 2 and still Full HD. Every other HD channel is now in 720P MPEG 4.
That means only one HBO channel is 720p and others down-graded to 480p. The same for other premium channels. Please read up on other posts about this decision from Comcast.
Hello tstack, the information that (MNtundraRET) shared regarding all premium channels being in HD is correct. In regards to "EPIX TV" being added to your current channel lineup, we are constantly updating our guide with new channels please provide your feedback here so that this channel can be considered to be added in the near future.
Here in the Boston area, they carry the following premium HD feeds:
The Movie Channel Xtra
But they're all 720p MPEG4. Also, this area doesn't get channels like GSN HD, POP HD, and Smithsonian HD when areas of northern NJ do. Comcast should get consistent with their HD channel offerings nationwide.
Hi ajr22, we are constantly making changes to your channel lineup to accommodate your needs. We are actively working on a getting content provided in HD to you from all of your subscribed networks.
tstack wrote: Ok but what about the other 3 Showtime channels we don't receive???
We either don't have room for them on the guide (which we are working to create more channels to add networks) or the region you're in does not have an agreement to play the channel desired. Example HBO East can only be seen in some areas at this time, but you may be able to view HBO west instead due to where you're located and the rules/restrictions set by your regions networks.
tstack wrote: Thanks Amir, so when will Garden State NJ customers see more HD or SD channels added?
There is no set time on when more HD channels will be added due to us acquiring licensing agreements from each network to add the additional content. But I am confident that you will see these changes in the near future.
I'd rather see them stop bit-starving the MPEG-4 channels. More channels that look like garbage doesn't really get us anywhere. Giving them enough bandwidth to actually look decent would be better. But it seems Comcast doesn't want to invest in their last mile infrastructure, and instead gives us relatively few bit-starved channels.
BiggAJW wrote: I'd rather see them stop bit-starving the MPEG-4 channels. More channels that look like garbage doesn't really get us anywhere. Giving them enough bandwidth to actually look decent would be better. But it seems Comcast doesn't want to invest in their last mile infrastructure, and instead gives us relatively few bit-starved channels.
We do listen to customer feedback, here is the best place to leave your comments so they can be considered in future updates. Please click on this link to provide your feedback.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.