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Investigation Discovery

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Investigation Discovery

I'm very upset that I no longer get the one channel I actually watch consistently ID. Please fix this problem or I'm no longer intrested in cable.
Admin1

Re: Investigation Discovery

Hi tff135 -- Investigation Discovery is part of our Expanded Basic lineup. You would need to subscribe to a package that includes Expanded Basic in order to get that channel. Would you like to look at options for a package that has Expanded Basic?


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New Poster

Re: Investigation Discovery

Why are people bring offered different packages to get ID? Every rep I talk to says that I cannot have it, and that all existing customers will have it removed from their service, too. What gives?
Admin1

Re: Investigation Discovery

goodbyetree -- Apologies if you've been given any misinformation about Investigation Discovery. Your area is going through a transition where new packages and lineups are coming out while our older packages and lineups are being phased out. Most channels have migrated to a new lineup however Investigation Discovery has not. It is still linked with our older packages and lineups at this time. This channel may move to a newer lineup at a later time. 


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New Poster

Re: Investigation Discovery

I just got off the phone 10 minutes ago and was informed and she read directly from her email that ID,We and TruTV have not renewed their contracts and is not available in any packages. I have the digital preferred package 220+ channels
Admin1

Re: Investigation Discovery

MrKrisp -- That information is not correct. We had it listed in our notifications on what packages these channels would be located in. 


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New Poster

Re: Investigation Discovery

Would you please provide a list of the packages that include the ID Discovery network?  I too, have been on the phone with numerous reps only to be told several different reasons why I can't have said network included in my service , or that it was included, only to find out that I was misinformed. Thank you.

Admin1

Re: Investigation Discovery

tmkouvaris -- Investigation Discovery comes in our Expanded Basic and Starter packages. 


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New Poster

Re: Investigation Discovery

I have also just been told by an agent that the contract for ID has not been renewed, and that is why I am getting a subscription required message on my box. I had IDHD Saturday night, Sunday, I was given a new DVR set top box for the living room. Now I get Subscription required. I have Digital Preferred Tier according to the order I recently placed for the Super Triple Play promotion. 

When I download the channel lineup that says what channels are supposed to be available to me, is says both ID and IDHD. Can you please verify if there is a problem with my box or your agreement with ID.

 

Admin1

Re: Investigation Discovery

backwoods1 -- There would not be an issue with your box or agreement with ID. Per the above post, Investigation Discovery is part of our Expanded Basic and Starter tiers. These tiers are not included in Super Triple Play or Preferred. 


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New Poster

Re: Investigation Discovery

So how do I get the channel back
Admin1

Re: Investigation Discovery

backwoods1 -- Expanded Basic and Starter tiers are available ala carte. You would have to break up your Triple Play to subscribe to those tiers. 


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