Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








High Definition Disappearing

Frequent Visitor

High Definition Disappearing

From time to time, the high definition will disappear from all our high def channels and this has been going on for about 5 yrs. now. I know it's not our tv (which is a 4-yr old Samsung) since blu-ray dvds still play fine. So every time this happens, comcast says no outage we know of in your area; we'll send out a tech. Tech checks every thing out & scratches his head & says, I don't know what to tell you. Last time a tech came out, he replaced all the cables coming into the house. Then in a week or so, the high def will come back. (A friend who lives in the area says this happens to her with her sat. dish--she's been with both Dishnet & DirectTV.) Does this happen to anyone else?

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation