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HD channels have sound but no picture

New Poster

HD channels have sound but no picture

I was looking at my channel lineup on my account and noticed I should have several HD channels. When I went to the channels, I could hear the programming but the screen was black.

Silver Problem Solver

Re: HD channels have sound but no picture

Do you have an HD box and service? Is it connected via HDMI?

New Poster

Re: HD channels have sound but no picture

Not sure about the box but I think my service includes these HD channels. Yes to the HDMI.

Silver Problem Solver

Re: HD channels have sound but no picture

I going to say you do not have HD service. Look at your bill, do your see a $9.95 HD service fee?

Silver Problem Solver

Re: HD channels have sound but no picture

What cable box do you have? This almost sounds like you have an older box that does not support the new MPEG4 compression being used for HD channels.

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