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Digital Economy package does not get half the channels online

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Message 1 of 9
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I have the digital economy package and I'm not able to watch the following channels:

 

SpikeTV

Cartoon Network/Adult Swim

CNN

 

But am able to watch:

 

AMC

Animal Planet

A&E

E!

 

Please help! I mostly wanted SpikeTV and Adult Swim.

 

http://www.comcast.com/MediaLibrary/1/2/CM/VanityURL/documents/michigan/East_Lansing_Area_Lineup.pdf

8 REPLIES
Posted by
Silver Problem Solver

Message 2 of 9
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go here, put in your address then look at the grid for your package see if those channels are part of it.  What cable box are you using.?

 

http://www.comcast.com/programming/channellineup/all.html

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Message 3 of 9
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The PDF shows which channels I should be getting. I was told I would get those channels on my iPhone/iPad also, and that has not come true yet. The Digital Economy package. 

Posted by
Silver Problem Solver

Message 4 of 9
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you cannot watch live tv on your mobile devices only ondemand type shows through the xfinitytv app.

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Message 5 of 9
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I wasn't trying to watch live TV. I was trying to watch an older episode of Metalocalypse. I knew it wasn't live and I'm happy it's not live. I just want to be able to watch channels that I was told would be made available on a mobile device.

Posted by
Silver Problem Solver

Message 6 of 9
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Do you meet these requirements?  Is it not available on your tv?  What cable box do you have?  You need a motorola box.

 

Requirements

  • iPad, iPhone (3G or newer) or iPod touch (2nd generation or newer)/iOS 4.0 or later
  • Android phone with Android OS 2.1, 2.2 or 2.3
  • Android tablet with Android 3.0*
  • Play Now feature available on iPad, iPhone 3GS or newer, and iPod touch 3rd generation or newer over WiFi connection
  • Internet connection (Wireless or 3G)
  • XFINITY TV or Comcast Digital TV service
  • Compatible cable/set-top box (for TV and DVR control)
  • Comcast ID or Comcast.net email address and password
Posted by
Silver Problem Solver

Message 7 of 9
29,886 Views

In my market they are planning to remove SpikeTV from Digital Economy. Don't know if that will be nationwide or not. This was an announcement in a bill from a month ago.

The PDF is dated from July 2011. It takes Comcast a while to get some of their data updated.

 

Posted by
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Message 8 of 9
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I hate Comcast so much.  They have removed TNT, ESPN and others you have mentioned from the lineup and basically you have to upgrade (which I will not do).  I can watch these channels on those stupid little free boxes but not my HD box i pay for.  What a joke.

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Message 9 of 9
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I have the same problem. I called Comcast and it seems the only way to get the listing is to write down the channels that the Comcast agent reads to you! I cannot believe this - after waiting for about 10 minutes to get a person on the phone this was the only solution the agent could offer.