I received my 2 free "DTA"s and got them installed on the two t.v.s. I have the "Digital Starter Package" and have had it for quite a few years now. I had the one big or main digital box on another t.v.
After I installed the DTA boxes, I was catching the channels that are included in the Digital Starter Package between 101 all the way up to at least Channel 504 (Lifetime Movie Network) on tvs with DTAs until yesterday. I was watchin a movie on channel 504 and changed channels to one of the lower channels but when I went back... I can not catch any channel after 101. I called Comcast and they reset the DTAs twice and that did not work. The last one I spoke to said he was checking my channel lineup and said nothing about losing those channels and proceeded to reset the box again. Still nothing. Comcast is scheduled to come out here tomorrow. Is anyone else having this issue? I am in the Lake County, Illinois area.
Well other than CLTV (53) and Oxygen (63) I'm getting what I had, but when I installed the DTAs I was getting channels past 101 as per "You'll receive more channels at no extra charge" that I was told on day one up until yesterday. Matter of fact, in the 3 or 4 calls I've had with Comcast I have gotten a different answer almost every time. To be honest, I don't know what to believe anymore.
Like I said, I was getting some channels past 101 when I installed these little boxes up until yesterday. Was watching something on 504, switched channels and when I tried to go back to 504... couldn't get anything past 101.
THE DTA BOX IS BASICALLY A DESCRAMBLER BOX SO TO SPEAK. CHANNELS 30-76 ARE DIGITALLY ENCRYPTED AND THE BOX ALLOWS THOSE CHANNELS TO COME THROUGH. THE DTA BOXES ARE FOR CUSTOMERS WITH DIGITAL STARTER AND ABOVE SERVICE. THE CHANNELS ON THE DTA CAN BE ALITTLE CONFUSING, CHANNELS 12, 114, 115, 116, 117, 118, 119, 128, 136, 150, 183, 234, 175, 176, 504, 507, .
That's just it. I can't get a straight answer from Comcast. I've been told 2 times by Comcast people I've talked to that I should be getting those channels and I've been told at least 1 time I shouldn't. All I know is I had them and now I don't. I've had this cable in this house all the way back to when I think it was US Cable and I can never ever remember having issues with my cable till now. I guess it is what it is. We'll see what the song and dance is when the tech comes.
The Tech guy was here for right at 4 hours. He reset the dta box and instead of not getting the channels beyond 101, I got those, but not the ones before, in other words 2 - 101. He worked that end of it for a while and still nothing... checked the other tv that had the other dta box and it was the same thing.
He checked my "signal" and said that I had an excellent signal. He still was not able to resolve the issue at that point, so he changed out every piece of cable (mind you... all Comcast installed cables) all the way out to the pole in front of the house. Turned on the tv and problem was still there. He was clearly frustrated at that point, took a break and then changed out one of the dta boxes with what looks like an entirely different model/brand. I am getting all the channels, 2 - 694 that my package (Digital starter) includes at this point. The other tv he did not change the dta box out yet but mysteriously is working properly at this point.
So... at this point I am assuming that I am suppose to get the channels beyond 99 or 101 on the dta installed tvs because I am at this point. If I cease getting them, then I can only assume that Comcast has some issues and once again one hand doesn't know what the other hand is doing.
The Tech was clearly frustrated at either the dta box or the signal that was suppose to be coming in. As of this moment, all is well, but this isn't the first time I've said that in the past week.
I give the Tech high marks for what he has done as his end of the work was good.
I was receiving all my local channels on all my TV's via QAM tuners until I dropped to limited basic and they put a trap on, now I can't get local CBS ditial anymore. isn't that the point of limited basic? CBS,NBC,FOX and ABC? and to get the trap removed they want another $35 a month or so. I wish they would stop broadcasting their old analog locals and trying to make people get their cable boxes just to watch some digital TV when they don't need to.
There has been other posters on this forum with the same issue, CC is moving clear QAM network stations to the middle of the band where basic subs have the trap in place, usually ch 23-75 but varies by system.
What other posters have found is once the migration to the "World Of More" is done, the analog expanded basic channels are removed and the digital expanded basic channels are encrypted, then they have been able to get the trap(s) removed, as they are no longer needed since the basic sub's can't tune in anything except basic channels anyway, as everything else is encrypted.
So, I guess you'll have to wait it out until the digital migration is done on your system, and you can get CC to come and remove the trap.
Where are you located? The other posters were in Mich & Mass.