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Member Since: ‎05-27-2010
Posts: 11

Can't get some Channels on one of my TV's

I have “Digital Preferred” Cable service.  I have one Hi-Def Set Top Box and three regular ones.  I have no problems with the Hi-Def Box and two of the three regular Boxes.  However I can not get all of the "Digital Preferred" channels on the TV with the remaining Regular Set Top Box.  When tuning to some channels I am getting a message that says “NOT AUTHORIZED” or “SUBSCRIPTION SERVICE”.  I printed out the List of channels that I am supposed to get with the Digital Preferred package and here is a list of the channels that I am not getting on one of my TV’s.  The other three get all of the channels just fine.

 

These channels say NOT AUTHORIZED.

106, 107, 108, 110, 113, 114, 117, 121, 122, 123, 129, 130, 131, 132, 133, 139, 140, 141, 142, 144, 145, 147, 148, 163, 164, 172, 173, 175, 179, 181, 182, 723, 730, 738, 739 AND 749.

 

These channels say SUBSCRIPTION SERVICE.

134, 135, 143, 150, 152, 154, 156, 158, 160, 165, 167, 168, 170 AND 719.

 

HELP!

 

John Kessler

Posted by
Cable Expert



Member Since: ‎03-02-2007
Posts: 14,467

Re: Can't get some Channels on one of my TV's

The Comcast Cares Team has been notified and will get someone to get your channels back.

 

Watch this post and your email for updates from the team during next business week.

Posted by
Official Employee



Member Since: ‎05-04-2011
Posts: 2,077

Re: Can't get some Channels on one of my TV's

I setup a ticket and someone will be contacting you about this issue.

Thank You

-ComcastLarry-