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Adding subscribed channels, finding channels included in subscription

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Posted by
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Member Since: ‎07-25-2015
Posts: 1
Message 1 of 2 (181 Views)

Adding subscribed channels, finding channels included in subscription

Message on tv screen says this channel is "included in your subscription."  I assume that means at no additional cost.  Says "go to infinity.com and my account".  Nowhere can I find how to add the channels that I am supposed to get. 

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Posted by
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Member Since: ‎12-03-2007
Posts: 12,353
Message 2 of 2 (145 Views)

Re: Adding subscribed channels, finding channels included in subscription

That message is completely incorrect. Whether the channel is part of your subscription but not working correctly, or the channel is NOT part of your subscription, if you want to watch it you need to contact one of their reps at the phone number on your bill or 1-800-Comcast, or chat with them using one of the options at https://www.comcastsupport.com/chatentry/. You can't do anything about it in "My Account".