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Accessing a channel that is in package

Posted by
Visitor
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Message 1 of 5
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We are not able to watch channels included with subscription. Message comes up: "To watch this program you'll need to add this channel to your lineup. Please go to xfinity.com and sellect my account to update your services."  I tried that but was quickly lost in a roundy round of web pages. No update option. At this point, I refuse to call Comcast and spend time on the phone and most likely not getting a satisfactory answer. Spent an hour on the phone them over the weekend.

Thank you

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Posted by
Service Expert

Message 2 of 5
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nan401 wrote:

 

We are not able to watch channels included with subscription. Message comes up: "To watch this program you'll need to add this channel to your lineup. Please go to xfinity.com and sellect my account to update your services."  I tried that but was quickly lost in a roundy round of web pages. No update option. At this point, I refuse to call Comcast and spend time on the phone and most likely not getting a satisfactory answer. Spent an hour on the phone them over the weekend.

Thank you


You will need to call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about the costs associated with adding channels that you wish to view.....the channels are always blocked into a subscription package (exception of premium) and you cannot add just one or two.




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How do I do it?  Channel 33 FOX news, for example.  The logo is in center screen, there are three dots below it that light one after the other constantly.  There's a bar underneath labeled 3:30 ----- 4:30 and in the center the dot is at 3:50.  It's now about 10:06 AM in St Augustine Florida.  Solution?????

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I now remember why i cancelled Comcast a couple of years ago.....absolutely ridiculous you can't watch a channel you want to watch with out putting out a lot of extra money for a package I DON'T want.  Just doesn't make sense....

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Topic now Closed.




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