Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,429,422

members

12

online now

1,657,602

discussions

wrong pin number message...

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎12-11-2008
Posts: 1
Message 1 of 4 (1,488 Views)

wrong pin number message...

I have had this problem with this acct since the first time I tried accessing my account online.  I try to pay with credit card and when I put the "correct" pin number, I get an error message stating that it is incorrect.  So......I recheck and recheck and recheck my pin number under "manage your pin number" and sure enough....I really DO KNOW my pin number, even my acct knows my pin number  BUT for some reason Comcast Billing does not want me to pay onlineand they DO NOT know my pin number???  I have called too many times to count re: my supposedly wrong pin number.  And the only answer i get is...."it should work" or "we will mail you a new one", How many new pin numbers do I need?  This is ridiculous!!!  The account I am referring to is our business, HOWEVER, these problems are why we have not signed up for comcast phone service at our residence...too much trouble to pay online! PLEASE HELP...ANYONE!
3 REPLIES
Posted by
Bronze Problem Solver

Member Since: ‎09-03-2008
Posts: 1,757
Message 2 of 4 (1,478 Views)

Re: wrong pin number message...

Hello actionauto,

 

Please contact me via my work email address below.

 

For security, please include the PIN you are entering, service address, account number, services on account, best contact number.

 

I believe I can easily correct this for you. I apologize for the numerous phone calls. I will have those calls reviewed further.

 

Should you have any further questions, please feel free to contact me at anytime.

 

Thank you.

 

George Lunski
"Retired" Comcast Help Forums Administrator
Posted by
Visitor
Member Since: ‎11-23-2006
Posts: 1
Message 3 of 4 (1,460 Views)

Re: wrong pin number message...

I don' think I'd be giving George my account info including PIN numbers!  How can you be sure he is really a comcast employee?
Posted by
Service Expert

Member Since: ‎08-04-2006
Posts: 8,089
Message 4 of 4 (1,457 Views)

Re: wrong pin number message...


gacade wrote:
I don' think I'd be giving George my account info including PIN numbers!  How can you be sure he is really a comcast employee?

George is really a Comcast employee and is an administrator here and works out of the Corporate office.   Only Comcast employees that have the Comcast logo under their name are allowed to post here.


***** ***** ***** ***** *****
I do NOT answer questions via Private Message. Please ask your questions in the open forums.
-- These are public Help and Support forums. As such, any personal information such as full name, address, telephone number, account number or email address can be viewed by anyone on the internet. Keep your identity safe and post only information related to your problem.
-- Official Comcast Employees names are in Red.
-- "Experts" are customers who volunteer their time in the Help forums.
-- Only Official Comcast Employees have access to your account information.