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what is the tracking code?

Posted by
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Message 1 of 6
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What is the $9.95 "Tracking Code" charge for listed in my plan under additional services?

5 REPLIES
Posted by
Problem Solver

Message 2 of 6
2,049 Views

Hello jgpete,

 

I have reviewed your account and the $9.95 charge is for an additional digital box. If you have any further questions or concerns, please let us know.




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Message 3 of 6
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IT appears I am being charged $9.95 for the 2nd box plus $9.95 for a tracking code, which other postings indicate is for the 2nd digital box   Am I being double billed?

Posted by
Official Employee

Message 4 of 6
1,812 Views

Hello Sande52! I would like to help you get a better understanding of your bill. I reviewed your account but was not sure which tracking code you are referring to. Is there anyway you can send me a screen shot of your bill so I can see the code. If so please send this in a private message to protect your privacy.

 

To send a private message, please click my name, then click private message me. 




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Message 5 of 6
1,704 Views

Well I don't know how to do a screen shot but wouldn't put on here publicly anyway.  I have two Tracking fee charges of $9.95 each and also have charges for my xtra digital boxes.  Guess they used to call them set top boxes.  An above comment from Comcast said the Tracking Code charges were for the digital boxesd-----I don't think so.  Please someone help.  I cannot afford extra charges.  Thank you so much. 

Posted by
Official Employee

Message 6 of 6
1,668 Views

Hi Cabincreek! After reviewing your account, I was able to verify the tracking codes you are referring to are related to your additional cable boxes and the associated monthly charge for each piece of equipment. 




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