Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,850

members

1,493

online

36,140

topics

Top

unexpected bill

New Poster

unexpected bill

i cancelled installation service but on the bill one time charge for installation service!!!
Is it a mistake? Can you update my bill and send again?
Official Employee

Re: unexpected bill

Hi odgerel2017, 

 

I can walk you through the steps of having the updated bill printed once your billing charges have updated. Unfortunately, I don't have a way to reprint/resend the billing statement. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: unexpected bill

@ComcastChe: please verify how to connect with you. I need support and cannot private message you. The site just keeps reloading. Please respond.
Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 148 views
  • 0 kudos
  • 3 in conversation