Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,495,029

members

6

online now

1,702,112

discussions

spam

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎05-29-2008
Posts: 1
Message 1 of 2 (476 Views)

spam

I received an e-mail today from customer central stating that they could not bill my comcast account as the credit card information was incorrect. I have never used my credit card to bill my account. I am letting you know about this as other people may have received the same e-mail.

Thank you,

Colleen McMahan

1 REPLY
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,231
Message 2 of 2 (468 Views)

Re: spam

First, the email you received was not from Customer Central or any department of Comcast. What you received was a phish mail.

 

At least you are smart enough to recognize the mail as a fake.

 

More info on how to tell if an email from Comcast is legit.

 

Please read this Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail) clickable link.

It contains very useful information about mail that purports to be from Comcast.

By the time you get through reading it YOU will be an expert on HOW to know that the mail is a phishing attempt.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program