Why was I given a "Price For Life" guarantee on March 17, 2008 for broadband and then my bill GOES UP! Comcast has this commercial about being honest and trusting but I am just not seeing this happen. I can live with the outages I incur once in awhile, or even the slower speeds I get a few times a month but I really do not like being lied to. A promise is supposed to be honored. It seems to me that Comcast can rewrite the rules as they see fit and I just don't trust them.
Comcast sent me an email that states the "Price For Life" guarantee. When I sent an email to Comcast reminding them about this "guarantee" they said that prices go up and that's the way it is. There was no contract or special offer mentioned or implied. Why they even offered it to me is rather puzzling. It's a hassle to change to another ISP right now, but down the road........
I did not sign up for this offer. This was sent to me on March 17, 2008 at 2:25:11 AM. It reads as follows; "Comcast Price for Life: The Future's Looking Good.
As a valued customer we're pleased to inform you that your Comcast High-Speed Internet service now delivers even more value! While you already enjoy our blazing-fast speeds powered by our advanced fiber-optic network' now your Comcast High-Speed Internet Performance comes with a Price for Life guarantee.
-Price never goes up
-No long-term contract
It goes on to say that they guarantee "our regular everyday price will never go up for our performance service.
5. Comcast may revise, alter, modify or terminate the Program and its related terms at any time, with or without notice to you. Any changes to the Program shall be posted at www.comcast.com/pfl or such other url as Comcast may designate from time to time.
Does that mean that they can end the program for new subscribers, or also for existing subscribers?
It sounds like Comcast can make ANY promise them want to Customers with a clause "Comcast may revise, alter, modify or terminate the Program and its related terms at any time, with or without notice to you."
That's really misleading advertising to say "Price for Life",
then turn around and say "oh, Surprise, too bad, we changed our minds."
Comcast's advertsing practices seem very unethical to me.