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Posted by
  • The Community would like to Welcome you!

Member Since: ‎12-26-2012
Posts: 1
Accepted Solution

paying my bill

I am unable to log-in to pay my bill. It keeps on re-directing me back to sign in.???

Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 29,408

Re: paying my bill

Many customers are having this issue.  It has been reported to Comcast multiple times.  Here is one way you can try.  This was suggested by a customer today and worked for him.


Go to to comcast.com

Clicked on "My Account" at top of page

Clicked on "Sign In" (Sign in fails)

Clicked on "My Services"

Clicked on "Sign In" again (Sign in fails - again)

Clicked on "My Account" at top of page (I'm in)

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Posted by
  • The Community would like to Welcome you!

Member Since: ‎12-27-2012
Posts: 1

Re: paying my bill

Didn't work for me


"Problem loading page. the server is redirecting the request for this address in a way that will never complete."

Posted by
Official Employee

Member Since: ‎07-30-2008
Posts: 178

Re: paying my bill

Hi there.  This was a known issue that our engineers were able to resolve last night.  I'm sorry for the trouble but you should be able to log in now.  If you are still redirected, please try clearing your cache/cookies/browser history and log in again.  If you have futher questions or concerns, feel free to email our team at We_Can_Help@comcast.com.  We would be happy to help. 


Happy Holidays!

Melissa Mendoza
National Customer Operations