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paying my bill

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Posted by
Visitor
Member Since: ‎12-26-2012
Posts: 1
Message 1 of 4 (984 Views)

paying my bill

I am unable to log-in to pay my bill. It keeps on re-directing me back to sign in.???

3 REPLIES
Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,203
Message 2 of 4 (960 Views)

Re: paying my bill

Many customers are having this issue.  It has been reported to Comcast multiple times.  Here is one way you can try.  This was suggested by a customer today and worked for him.

 

Go to to comcast.com


Clicked on "My Account" at top of page

Clicked on "Sign In" (Sign in fails)

Clicked on "My Services"

Clicked on "Sign In" again (Sign in fails - again)

Clicked on "My Account" at top of page (I'm in)



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Posted by
Visitor
Member Since: ‎12-27-2012
Posts: 1
Message 3 of 4 (913 Views)

Re: paying my bill

Didn't work for me

 

"Problem loading page. the server is redirecting the request for this address in a way that will never complete."

Posted by
Official Employee

Member Since: ‎07-30-2008
Posts: 178
Message 4 of 4 (934 Views)

Re: paying my bill

Hi there.  This was a known issue that our engineers were able to resolve last night.  I'm sorry for the trouble but you should be able to log in now.  If you are still redirected, please try clearing your cache/cookies/browser history and log in again.  If you have futher questions or concerns, feel free to email our team at We_Can_Help@comcast.com.  We would be happy to help. 

 

Happy Holidays!

Melissa Mendoza
National Customer Operations



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