Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,430,236

members

18

online now

1,658,396

discussions

month in advance

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎03-04-2011
Posts: 1
Message 1 of 3 (1,812 Views)

month in advance

My family has had comcast since they took over Suburban Cablevision about 15-20 years ago. And my mother always complained that the company charges her a month in advance, and if you don't pay they shut you off instantly.

 

   Last month I moved in my first apartment and got Comcast. I got my first bill around Feb. 10th for the first months service plus installation (2/01-3/01) due 3/08...no problem. Then yesterday (3/02) I got another bill for for my 3/01-4/01 monthly service, and it is due 3/19. 

   Why is Comcast charging me a month in advance? The only thing I can think of is it's a penalty for having a poor credit score. I don't even mind being sent a bill a month ahead, but don't make the due date half way through the cycle.

2 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,612
Message 2 of 3 (1,792 Views)

Re: month in advance

No penalty. That is standard with Comcast. I have decent credit, own my own home and the bill is still done a month in advance. Just the way they do things. Never heard about the instant cut off of services for being late, usually a late fee is added to the bill.

 

Posted by
Visitor
Member Since: ‎06-23-2010
Posts: 1
Message 3 of 3 (1,712 Views)

Re: month in advance

I had a terrible experience with a billing rep yesterday (March 17). I got my paper bill, of course billing me for the month in advance (3-22 to 4-21). but i also owed $45.59 from last month. I'm on SSD and I get my check on the 3rd of the month. I go to Wal-Mart to cash my check and that's when I pay my bill. However, last month I didn't receive my paper bill so I went to Comcast's payment center (which is by the way 20 miles away from where i live). Last month's bill was approximately $243.60 and I told the woman there that I could only pay $200. The teller proceeded to tell me that I'd then have to contact customer service to make a billing arrangement so my service wouldn't be shut off toward the end of the month. I proceeded to contact customer service where I was told that there was NO way to guarentee my service from being shut off at the next shutoff date (March 27 or some such date). Here, I was told my service was going to be shutoff because I couldn't pay $45.59 and I don't have a checking account to make a post dated check so I could make a payment arrangement. I was livid. She told me that there was no way to they could move the shutoff date until a later date. She said there was No way, and that a supervisor would tell me the same thing. I asked her "What, are you all run by computers and machines?, that nothing could be done? She got offended when I told her she was a liar and then switched me over to Michael (the only name the supervisor gave me). I was shaking I was so upset. i thought I was going to have a heart attack, I was so enraged. I'm counting on Michael, now, because he moved my shutoff date until 4-8, I told her right from the start I would be able to make the full payment on 4-3. Anyway, the matter was resolved but it certainly ruined my day.