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mom passed away keep getting bill

Contributor

mom passed away keep getting bill

My mother passed away. Her account closed. I cannot pay it as she has no estate..I do not have POA anymore...What can be done about the bill??

Service Expert

Re: mom passed away keep getting bill


@bud54S wrote:

My mother passed away. Her account closed. I cannot pay it as she has no estate..I do not have POA anymore...What can be done about the bill??


You need to take a copy of her death certificate to your nearest Comcast store so that they will notate it and cancel the bills.




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Contributor

Re: mom passed away keep getting bill

Well i went down there with d/c they said they could not do anything..I stated that my POA ended the day she died and an attorney said I am not responsible for her debts as no probate was opened and she has no $$$...no assets....So Got me...

Service Expert

Re: mom passed away keep getting bill

I have escalated this to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.




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Official Employee

Re: mom passed away keep getting bill

I can investigate this for you going forward. Would you like me to check your account for you? 


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