Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,918

members

1,109

online

29,064

topics

Top

lengthy outage due to tornadic damage in Ct

ANSWERED
Regular Visitor

lengthy outage due to tornadic damage in Ct

as a rwsult of the damage cuased last month in bethny Ct, we were without tv,phone or wifi for 7 days. I havent seen anything addresssing a refund to those customers.

is there a special site, form etc that I as a customer need to fill out? OR BY THE GRACE OF TECHNOLOGY, IS COMCAST/XFINITY GOING TO AUTOMATICALLY REIMBURSE ITS CUSTOMERS FOR THE LENGHTY OUTAGE, IT WAS FULLY AWARE OF?

Accepted Solution

Re: lengthy outage due to tornadic damage in Ct

 

bbaldino. glad we were able to resolve this for you. Post again if you need further assistance. 

View answer in context
Official Employee

Re: lengthy outage due to tornadic damage in Ct

bbaldino, I'll look into your service issues during this time and apply a credit for the downtime during the tornado. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: lengthy outage due to tornadic damage in Ct

Thanks for the quick response however I can’t seem to send you a private message
Official Employee

Re: lengthy outage due to tornadic damage in Ct

OK, one moment.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: lengthy outage due to tornadic damage in Ct

 

bbaldino. glad we were able to resolve this for you. Post again if you need further assistance. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 276 views
  • 0 kudos
  • 2 in conversation