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help understanding email sent by Comcast

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I have tried chat and phone calls to get someone to explain the email message I received from Comcast (see attached; personal info redacted).  I received the message in late June after I chatted online with Comcast about the recent dramatic increase in my internet bill.  During my chat, I was satisfied with Comcast's offer to reduce my bill to about $30 per month.  When I later received the attached message, it appeared to me that I was all set with a monthly bill of $29.94 per month going forward.  I was a happy customer.  Unfortunately, my bill is over $60 and has been for several months. When I called and/or chatted with Comcast (total of 5 or 6 tries) to find out why my bill was over $60 and not $30 as agreed, they basically read from a script with new offers.  When I asked if I could forward the email confirmation they had sent to me so they could explain it to me, I was told that they could not receive emails.

 

Doesn't the attached confirmation say that my monthly bill will be $29.94?  If so, how do I get them to honor it?  Any help or insight would be greatly appreciated.

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Posted by
Official Employee

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Solution

Hello dmh_55. I can assist with reviewing the offer that you were quoted for your account. I see attachment appears to have been an estimate for a change if service that may not have been completed on your account. I'll need to access your account to verify the details. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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1 REPLY
Posted by
Official Employee

Message 2 of 2
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Solution

Hello dmh_55. I can assist with reviewing the offer that you were quoted for your account. I see attachment appears to have been an estimate for a change if service that may not have been completed on your account. I'll need to access your account to verify the details. Please send me a private message and include your full name, service address, and account number so I can assist you. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon