Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,707,399

members

67

online now

1,871,280

discussions

Back to Top

grace period

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 11
28,254 Views

What is the grace period to pay your bill....

10 REPLIES
Posted by
Silver Problem Solver

Message 2 of 11
28,243 Views

That all depends on where you live and what service you have. 

Posted by
Service Expert

Message 3 of 11
28,238 Views

If the bill is not a past due amount it will appear on your NEXT bill and needs to be paid ASAP to keep your service from being disconnected. 

 

If it is NOT past due and for some reason you cannot pay it by the due date you will be charged a late fee. Comcast will NOT shut off your service if this is the case.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 11
28,219 Views

What is the grace period for paying my bill?

Posted by
Service Expert

Message 5 of 11
28,209 Views

jclark, the answer is in the post above yours.

 

Did you not see it when you decided to post here in this thread?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 11
27,848 Views

How about a simple straightforward answer from a service expert in terms of the number of days after the due date?

Posted by
Problem Solver

Message 7 of 11
27,835 Views

antibigbznisadv wrote:

How about a simple straightforward answer from a service expert in terms of the number of days after the due date?


Zero.  The due date is the due date.

Posted by
Service Expert

Message 8 of 11
27,828 Views

You can pay after the due date but will most likely be charged a late fee.

 

The "grace period" for paying so your service will not be disconnected is the time between the due date on one and the receipt of the next bill NOT the due date of the next one. A past due balance will have Pay Immediately or something similar on the bill.  

 

The past due amount must be paid ASAP. Bills are not considered delinquent until 30 days past due.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 9 of 11
27,805 Views

antibigbznisadv wrote:

How about a simple straightforward answer from a service expert in terms of the number of days after the due date?



Except in the case of a returned payment(ie, bounced check), you will not have your service turned off until the account is 30 days past the due date.  You can still be assessed a late fee before then.

After 30 days, it can be turned off in the computer system, what is called a "soft disconnect", which is easily turned back on once a payment is made.  After the soft disconnect, within 14 days a technician will be routed to the house to physically disconnect the cable(hard disconnect).

 

Billing policy can vary by area, so your best bet for specific information for your account is to call 1-800-Comcast

Comcast Nick
Supervisor
Executive Customer Relations




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 11
25,255 Views

do you work for comcast?  don't be rude to jclark.  just answer the guy's question or don't answer at all.

Posted by
Service Expert

Message 11 of 11
25,251 Views

perisjrgreg9941 wrote:

do you work for comcast?  don't be rude to jclark.  just answer the guy's question or don't answer at all.


1) If jclark had read the thread the answer was already there. And since this reply was posted to a thread started over a year ago one would hope that in that time he/she and others would have gotten an answer by now. Hopefully jclark returned to see Nick's answer.

 

2) The reason I could not give a specific number of days at the time of my posts is because at that time I did not know that information. I contacted ComcastNick and asked him about it and requested that he post here.

 

3) My signature will answer your question. It's in every post I make and that included my earlier posts. If you have signatures set to NOT be shown you can enable them to read it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon