Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,250

members

483

online

28,742

topics

Top

customer retention/loyalty program

ANSWERED
Regular Visitor

customer retention/loyalty program

My bill went up $30 this month and it looks like some promo. period ended??  I do have Triple play but since we've been loyal customers at this address since 2003 and for about 7 years at a previous residence, I was looking to see what packages may be similar to what I had and at a better price.  I'm asking the same of the "other" provider in our area.  I just can't see paying $30 more each month for this.

Any help is really appreciated.  Thank you -

Accepted Solution

Re: customer retention/loyalty program

Hi @lauriejj. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 

View answer in context
Frequent Visitor

Re: customer retention/loyalty program

Same here!! Once they have you you can't get out!!

Official Employee

Re: customer retention/loyalty program

Hi @lauriejj. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 967 views
  • 1 kudo
  • 3 in conversation