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charged for installation while already wired home and prebilled

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charged for installation while already wired home and prebilled

Hello,

 

new to the forum and enjoyng the comcast technology (really love it) , however I was charged over $60 for installation while the house was wired already , I did call but they only got me a $20 refund ?? (there was an article about this on arstechnica and gizmodo) .

 

Also I was already charged 2 billings within one month , I did address the issue and asked them to future bill me instead of pre billing but the chat was routed to the Philippines and they wouldn't have a clue about it ..the first chat was instantly closed by the agent ??

 

confused ..any help ??