Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,682,225

members

51

online now

1,850,892

discussions

Back to Top

charged $60 for installation fee

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 2
133 Views

I've been trying to settle a dispute for a $60 installation fee that should never have been charged to me.

Sometime back in April we were told we would have to upgrade to the new DTA boxes in order to keep all the programing we were paying for. Agent told us there would be no charge if I installed it myself. No problem. I've been doing that kind of work for the last 20 years. So I did it myself. Easy,peasy. When i called in to the number to activate the boxes, agent was unable to activate. No problem with the intalation, diagnostics screen came up, all checked okay. Still unable to activate, so I figured this agent didn't know wth she was doing so I thanked her, hung up the phone, called back and got a different agent, same thing. Still unable to activate.

 

Long story short, tried a third agent. You guessed it ,no go. Finally went on line to activate it myself,     still no go, diagnostics said everything was fine. Finally chatted with tech support, diagnostics fine. After about twenty minutes with tech support he decided he would have to send  a service technician out. I told him if that's what he had to do, do it , but I wasn't paying for a technicians call. Guess what, three months of arguing with customer service and I'm still being billed for an installation free. Call me exasperated!I

1 REPLY
Posted by
Official Employee

Message 2 of 2
37 Views

nomoremrniceguy, I can look into your billing concerns in regards to your installation charge dispute. Send me a private message verifying the first and last name of the account holder, and the street address associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon