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change of service address and now lost my billing history

New Poster

change of service address and now lost my billing history

I moved and now I have no way of confirming the billing amount Comcast is trying to bill for a 'partial month'.  My history goes from August 2017 to May 2018.  

Expert

Re: change of service address and now lost my billing history


@goingcrazyx3 wrote:

I moved and now I have no way of confirming the billing amount Comcast is trying to bill for a 'partial month'.  My history goes from August 2017 to May 2018.  


When you moved you were assigned a new account number, which would explain why you can't see anything current - you are signing in to your old account.

Official Employee

Re: change of service address and now lost my billing history

hi goingcrazyx3,  I can confirm what Again stated above is true, but I can assist in reviewing your account on my side.  Please send me a private message with your account information (your name and phone number). 

 

Thank you