Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,088

members

1,102

online

29,269

topics

Top

cancel a movie purchase

New Poster

cancel a movie purchase

I just realized my toddler grabbed the remote and accidentally purchased a movie. I did not realize there wasn't a PIN on the device. Can I get this taken off my account?  I have a PIN on the device now.

Official Employee

Re: cancel a movie purchase

 Hello, and thank you for reaching out to us. I would be happy to check into this for you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 179 views
  • 0 kudos
  • 2 in conversation