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bill too high

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Message 1 of 4
368 Views

My promotional price ended last year and I am looking to find something cheaper.  I have called comcast every 2 months and even made an appointment to talk to someone at an Xfinity store but no one was able to help me.  The cost is just too high and I do not even need or use all of the triple-play package I have.   I might try the retention department or just might have to call and cancel my service.

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Regular Visitor
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 Posting replies is the best way to get involved.
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Message 2 of 4
526 Views
Solution

I have been a comcast customer for many years.   I have been trying to get my bill lowered for a year already.  I have called comcast every couple of months and have also gone to an Xfinity store - but to no avail.  I have also posted on the forum with no help given.  They try real hard to get new customers with great promotions but once they have you and the promotion ends..................Looks like no other choice but to say Bye

3 REPLIES
Posted by
Regular Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
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 Posting replies is the best way to get involved.
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Message 2 of 4
527 Views
Solution

I have been a comcast customer for many years.   I have been trying to get my bill lowered for a year already.  I have called comcast every couple of months and have also gone to an Xfinity store - but to no avail.  I have also posted on the forum with no help given.  They try real hard to get new customers with great promotions but once they have you and the promotion ends..................Looks like no other choice but to say Bye

Posted by
Official Employee

Message 3 of 4
202 Views

Hello Tnb1. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 




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Posted by
Official Employee

Message 4 of 4
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Hello Tnb1, I see ComcastJoeTru has reached out to you on your other post. Either myself or ComcastJoeTru can assist you. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon