Xfinity Internet Pricing for Existing Customers is Extortion
Xfinity - today I called to downgrade my plan from Triple Play to Double Play (Internet and Phone), but was told there is no option for double play for existing customers, and furthermore, that Internet service alone would cost me $101 per month for 25 mbps. I was offered no other options, and I was not transferred to a customer retention agent. As a result, I'm looking into satellite internet providers, since Xfinity is conveniently the only standard internet provider available for my block. I'm reporting you to the BBB and I'm appalled at this attempt to extort money from customers who have no other options - 25mbps should be $40 a month. I work from home but do not watch cable and have no need to continue paying you $150 a month. I'm sorry if that makes you angry, but that doesn't make it reasonable or a fair business practice for you to charge double the price for standalone services.