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Xfinity Couldn't Provide Service

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Xfinity Couldn't Provide Service

Should I be charged an ETF when they couldn’t provide service? My speeds were between 0.01 - 3.87mbps down when I was paying for 60mbps down. i called in over 40 times and finally after swapping my box out 4 times and having 6 techs come out and temporally fix the problem they told me nothing else they could do and that I can cancel service or get my own box. so i spent over $100 for a new box and it worked for about a month and went back to not working. so I canceled service and now I’m charged $70 ETF. anything in the contract that says if they can’t provide me service I won’t need to pay an ETF? 

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Official Employee

Re: Xfinity Couldn't Provide Service

tyreno91,

 

I was able to use your email address to check your past trouble call history. Based on the fact that there had only been 3 completed tech visits at your address and you canceled the services before the contract expired the ETF's are valid. 


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