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Why do your billing agents lie and refuse to give their name.

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Why do your billing agents lie and refuse to give their name.

Why am I overcharged when my plan expires without notice.  I agree to a 1 year at a price and ask for a refund of $20 for not prepaying 5 extra days of servie I only prepaid 25 days?  They told me they would issue the credit but since the employees don't want to help or do their jobs or give you any info besides their first name you are stuck calling  back every month.