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Weird Situation (Payments from unknown)

Regular Visitor

Weird Situation (Payments from unknown)

I got multiple payments on my account from unknown last year (via Phone payment).

I called support to remove those transactions, but it turned out not possible.

So, I change my account number.

Now it’s happening again!

This is so annoying. I can not track my own payments.

What should I do not to get payments from unknown and to remove those payments?

Official Employee

Re: Weird Situation (Payments from unknown)

Hi xfieclipse, 

 

I'd like to review your account to see if I can locate the cause of this as well as see how we can get this resolved. Please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.


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