Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,211

members

1,499

online

36,378

topics

Top

We should have the ability to pick our Due Date!

ANSWERED
Highlighted
New Poster

We should have the ability to pick our Due Date!

I was told the only way to get a due date that is appropriate for me to pay my bill on time was to cancel my service for one month and reconnect the service at the end of the following month to get a billing due date of the 17th. Are you serious xfinity? You put your call center folks in a position to hear nothing but complaints. They have to hear PO customers for no reason. Give them the ability to make that minor modification. Its a tiny change. I am literally asked for 10days. Instead of the 7th make it the 17th. God forbid you had a happy customer. 

Accepted Solution

Re: We should have the ability to pick our Due Date!


@PO9 wrote:

I was told the only way to get a due date that is appropriate for me to pay my bill on time was to cancel my service for one month and reconnect the service at the end of the following month to get a billing due date of the 17th. Are you serious xfinity? You put your call center folks in a position to hear nothing but complaints. They have to hear PO customers for no reason. Give them the ability to make that minor modification. Its a tiny change. I am literally asked for 10days. Instead of the 7th make it the 17th. God forbid you had a happy customer. 


Sorry.  Once the due date has been set it can't be changed.

View answer in context
Service Expert

Re: We should have the ability to pick our Due Date!


@PO9 wrote:

I was told the only way to get a due date that is appropriate for me to pay my bill on time was to cancel my service for one month and reconnect the service at the end of the following month to get a billing due date of the 17th. Are you serious xfinity? You put your call center folks in a position to hear nothing but complaints. They have to hear PO customers for no reason. Give them the ability to make that minor modification. Its a tiny change. I am literally asked for 10days. Instead of the 7th make it the 17th. God forbid you had a happy customer. 


Sorry.  Once the due date has been set it can't be changed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: We should have the ability to pick our Due Date!

Hi, PO9 - I'm sorry that you feel this way but we have a policy in place. There are several companies in the market that do not allow customers change the due date. Please let me know if you have any other questions. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: We should have the ability to pick our Due Date!

Dear Comcast Employee, While I understand your company has a policy about not changing due dates (in either direction). I have dealt with other companies that ARE willing to work with their customers that are choosing to use their services. Most of the time they are asking for this change to better suit their family's needs. They will still be giving you the money you all want, they are just asking for it to eb due at a different date. I, myself, was looking to see if this was an option so that I could take part in your automatic payment plan. As my current due date come 10 days after a set pay day every month it would ensure that it would be paid and the monies would for sure be there, and not run the risk of something coming up in those 10 days that could delay your payment processing. I think it would be beneficial for you (Comcast) to listen to your customers and not just throw out the line "Oh, well it is our policy. blah blah blah. We are NOT willing to work with you, a paying customer." And you want to know how to make your customer service better? LISTEN TO YOUR CUSTOMERS!!!! THAT'S HOW!!!!!!! Thank you for our time. 

Official Employee

Re: We should have the ability to pick our Due Date!

Thank you for your feedback, @raelgersma2008.  We're sorry you feel that way. We certainly value all our customers and we will evaluate this policy. Thank you for participating on our Forum. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 4 replies
  • 270 views
  • 0 kudos
  • 5 in conversation