Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,908

members

1,181

online

28,866

topics

Top

WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

ANSWERED
Regular Contributor

WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

When will Comcast finally stop MESSING up on billing !!!!

 

Made a call on 5/24/2017 for a scheduled payment , $150 on that day $152 by 06/02/2017 , they completely messed up, charged it before (wrong amount) and charged the wrong card on top of it (eft) , they basicall charged me almost $ 1000 !!!

 

 

comcast 2.jpgcomcast 1.jpg

 


ARE YOU SERIOUS ??

Accepted Solution

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

I see our Executive Customer Relations team is involved with helping you reach a resolution. Please let us know if there is anything we can do to further assist you. 

View answer in context
Regular Contributor

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

Update :

 

I did call customer service but I am afraid they will make it worst , if any Comcast employee is reading this , my TKT numer or conf is 042141934, it's extremly annoying and it's before the memorial weekend !! perfect timing !!

Official Employee

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

Hello, SKORPION2012. I apologize for the frustrating experience you've had getting this resolved. Our system does indeed reflect that you've been in touch with us and a ticket has been opened to correct your account's billing/payments. Please keep me posted if you hear anything on your end regarding a refund. I will monitor your open ticket and will be in touch once I have an update for you.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

I am glad sombody is following up on this big messup, however this is one of the reasons why Comcast customer satisfaction is dropping , I spoke to some exec Comcast guys and they always confirmed that they still have a " knot " in that department and they are trying to fix it. I am not here to rant and I am happy when it comes to all the technology but billing issues are a main problem here. I did speak to one of your rep's that day and I can tell you she had no clue what she was doing. Hopefully this will be resolved, I still have faith in Comcast.

Official Employee

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

Just checked the status of your ticket, SKORPION2012. It's still in the process, I will follow up with you as soon as I get an update. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

I can see that the ticket has been resolved and a refund will be processed in the next couple days. Please let me know if you have any other questions. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

Thank you so much for the help, 

 

Just a follow up on this issue, it was finally somehow resolved. I am lucky to keep a direct number to reach the Comcast executive dept instead of going to all the frustration with cust service.However I was happy to find an agent which helped me out to resolve the problems, she admitted that the support (routed outside of US) did completely messed up my account , unauthorized charges on two different card's up to $800, refund was processed (which is painful since it was an ACH transaction). Instead of ranting and posting online I was taking this way which  in the end resolved my problems.


Here is one thing I wanted to say, it still looks like Comcast has a knot in billing issues, and I believe this has to do with some software platforms that can't recalculate the billing to it's original once it's messed up, this was also confirmed by the agent.

 

<Edited: "Inflammatory">

Official Employee

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

Hi SKORPION2012,

 

Thanks for your feedback, and for letting us know someone was able to get your issue resolved. If you have any other issues in the future in regards to your billing, please let us know and we'd be more than happy to help how we can.  


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

you have removed my previous post about billing problems with Comcast, therefore please allow me to repost this until it is solved , it looks like many other customers have the same identical problem.

Official Employee

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

Hello SKORPION2012. Please tell us how we can assist you further. We'd be happy to help. To discuss account specific details, and for security of your account, please send me a private message and include your full name, service address, and account number so I can assist you.

 

SKORPION2012 wrote:

Thank you so much for the help,    Just a follow up on this issue, it was finally somehow resolved.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

Thank you, however it is not resolved yet and a copy of this dispute was sent to the FCC to be involved regarding this case <Edited: Personal Information>, I will monitor this and hopefully it will be resolved.

Official Employee

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

I see our Executive Customer Relations team is involved with helping you reach a resolution. Please let us know if there is anything we can do to further assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: WHEN WILL COMCAST FINALLY STOP MESSING UP BILLING ISSUES !!

any news about this mightmare ???

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 12 replies
  • 1530 views
  • 0 kudos
  • 5 in conversation