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Visa Prepaid Card Shipped to Previous Address

Posted by
Regular Visitor
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Message 1 of 2
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Today I received an email that my visa prepaid card had been sent to my billing address, which is my old address and I no longer lives there. Is it possible to redirect it to my service address? 

And in the xfinity portal I can't change the billing address. How to change it to my service address?

1 REPLY
Posted by
Official Employee

Message 2 of 2
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Hello xcxcxc. I can assist with adjusting the mailing address for the reward card. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 




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