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VIEWING Xfinity Bill is NOT USER FRIENDLY

New Poster

VIEWING Xfinity Bill is NOT USER FRIENDLY

Enrolled in Xfinity auto pay and paperless billing. Like to VIEW my bill even though it is 'autopay'.  Email says 'click here' to view and pay bill.   Link directs me to a login page. After logging in, link sends you automatically to a 'PAY' page (pay now, change address, etc.)  Nowhere on the page can I find a link to just VIEW THE BILL!. Had to go to bottom of page - help - and weave my way through just to view the bill.   Unless I have missed something, this is not an intuitive user friendly process to see the bill.   Don't think I'm asking for much.  

Official Employee

Re: VIEWING Xfinity Bill is NOT USER FRIENDLY

Hello Blackraggs. I can assist you with viewing your bill online. 

 

Here is a link to the simple 3 step process:

 

https://www.xfinity.com/support/billing/viewing-your-bill-online-ecobill/

 

Please let us know if you have any further questions. 


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Frequent Visitor

Re: VIEWING Xfinity Bill is NOT USER FRIENDLY

The screen you reference is not what comes up when I log in. All I get is the option to pay and I do

not want to pay a bill which is set to pay automatically. Nowhere is a view option evident in my case.

Admin1

Re: VIEWING Xfinity Bill is NOT USER FRIENDLY

Hi rablake808 -- Logging into My Account takes you to the home package. You should see Overview, Billing, Services, Users, Devices, Settings tabs at the top. You should already be on Overview after signing in. You should see Bill Pay in the center of your screen with the options to View Billing or Make a Payment. These options are also in Billing. Do you see these options?


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