Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,572

members

1,533

online

29,371

topics

Top

Upset customer

New Poster

Upset customer

I am reaching out to Comcast for help after being a customer for 15 years. I became ill a few month back. My bill is $734.48. My service is off. An agent suggested that I have my daughter who lives downstairs in my 1 family home turn on service downstairs in her name. They even sent equipment. They now say there is a service block for my home and she can't turn on service in her name. I am asking for help. Comcast doesn't help long time customers? Not even if I'll? After 15 years? I think that I deserve something. Do you know how many errors that Comcast did during this time frame? Do you know how often that my service was out? I never left Comcast. I believe you should help us.
Service Expert

Re: Upset customer


@Melissact wrote:
I am reaching out to Comcast for help after being a customer for 15 years. I became ill a few month back. My bill is $734.48. My service is off. An agent suggested that I have my daughter who lives downstairs in my 1 family home turn on service downstairs in her name. They even sent equipment. They now say there is a service block for my home and she can't turn on service in her name. I am asking for help. Comcast doesn't help long time customers? Not even if I'll? After 15 years? I think that I deserve something. Do you know how many errors that Comcast did during this time frame? Do you know how often that my service was out? I never left Comcast. I believe you should help us.

The block was put on because of your unpaid balance. 

 

Unless your daughter's living quarters are set up as a separate living area/address, she would not be able to get service because of your block.  Your address would have to be split into two separate addresses as though this was a rental housing, so upstairs would be A and downstairs would be B.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Upset customer

WOW !!!

How many payments did you miss? How many payment do you need to miss until the service get disconnected? I hope they can offer some kind of payment paln for you to pay off your bills. 

New Poster

Re: Upset customer

I would say 3 months. I was a long time customer and my rate kept rising. They did try to let me pay it off before they turned it off but I was ill and now I am out of work with a broken ankle. It just would be nice to have some sort of service while I pay it off. Leaving me without after 15 years doesn't help a loyal customer. I stayed with them when we have those long term outages etc. A big company should help customers who can provide medical proof
Official Employee

Re: Upset customer

Hi Melissact, 

 

Sorry for the experience you're having while trying to sort out your billing concerns. The information provided by Service Expert Again is correct. Due to the high balance on the account, your daughter won't be able to get service in her name until that is taken care of. If you have any other questions or concerns regarding this situation that you would like to discuss, please feel free to reach out through a private message. 

 

To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 236 views
  • 0 kudos
  • 4 in conversation