Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,939

members

848

online

29,072

topics

Top

Unexpected Bill Increase

New Poster

Unexpected Bill Increase

I just logged in and paid my bill for the month and realized it's $26 higher than normal.  Why the sudden increase? If it's because of a 'trial' or 'promotional period' ended, then freaking tell me that!  Wish I had another company to choose from...

Administrator
Administrator

Re: Unexpected Bill Increase

@HowdyPez,

 

We apologize for the inconvenience and confusion your bill may have caused. I am happy discuss the changes specific to your bill if you can please verify your account. To verify, please send me a private message with your full name, account number, address, and phone number. 



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Unexpected Bill Increase

The system hasn't been letting me send PM's for some reason. Was the increase due to a promotional period ending?

Sure wish they would alert us instead of just sending a new, higher bill!

Official Employee

Re: Unexpected Bill Increase

HowdyPez -- I would be happy to look at this for you from here and see if there is a better rate for you. Can you try sending a private message again to me? 

To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Unexpected Bill Increase

the system is still not giving me an option to send a private message. I hover over your name, select 'send message' and it takes me to a blank screen.

 

Frustrating to say the least!

Service Expert

Re: Unexpected Bill Increase


@HowdyPez wrote:

the system is still not giving me an option to send a private message. I hover over your name, select 'send message' and it takes me to a blank screen.

 

Frustrating to say the least!


Try clicking on the name and then on Private message me.  Does that make a difference?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 5 replies
  • 496 views
  • 0 kudos
  • 4 in conversation