Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,830

members

1,113

online

29,425

topics

Top

Unbundling My Services - Downgrading

New Poster

Unbundling My Services - Downgrading

Greeting,
I am currently paying around $81 for internet and cable including all the fees. I just got off the phone with a retention rep and he stated that if I cut Cable then my internet bill would still be over $100. I’m not sure how this is possible for just internet. It doesn’t seem really fair to not offer me any promotional rate or deal for downgrading to internet. Any advice is welcomed.
Official Employee

Re: Unbundling My Services - Downgrading

Hello DDoxzen. Thank you for joining the Xfinity Forums and creating your first post! We're glad you're here.

 

I can assist with going over your downgrade options and searching for any promotions available to you. Please reach out to me via private message and include your full name, service address, and account number so I can assist you. To send me a private message click my name (ComcastJoeTru) and click Private Message Me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 211 views
  • 0 kudos
  • 2 in conversation