Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,545

members

1,430

online

28,996

topics

Top

Unauthorized Demand Purchase

Regular Visitor

Unauthorized Demand Purchase

I have a charge for NHL Center Ice on my account that I did not make or authorize. How do I remove this charge? I have tried calling 1-800-xfinity, but I each time I try to navigate the automation, I'm never directed to a department that can remove this charge. I've tried the live chat, but I was only directed back to the phone number, that I tried again and was not directed to any helpful department. 

Official Employee

Re: Removing a one time charge that I didn't authorize

Hi, Woozel - Let me investigate what's happened and why you got charged. Please send me your name, address, and a phone number in a private message. Click on my name ComcastElla, then click Private Message Me.  
Thank you!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Removing a one time charge that I didn't authorize

We got charged for the same thing!!  Called and was promised to have it removed...and THEN the following month it is still on our bill!  If comcast were to look at our history, they'd see that NO ONE in this house watches any sports related anything!  The only one in our house that watches the TV is our elderly mother who lives with us and she NEVER would watch such a thing.  She watches hallmark channel.  How do we get this removed once and for all???? 

Official Employee

Re: Removing a one time charge that I didn't authorize

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 398 views
  • 0 kudos
  • 4 in conversation