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UNFAIR ETF

Regular Visitor

UNFAIR ETF

We have been with Comcast for almost 20 years.  I have never been told I was under a contract and when we signed up 18 years ago I am sure I did not sign one then either.  I was billed $210 for ETF.  In my opnion if the company had better customer support we would not have had to go looking for another company.  Charging longterm customers a fee to that extent will surley make they NEVER want to swith back!!

Official Employee

Re: UNFAIR ETF

Hello Friz5. We thank you for your business. I can review your former account and agreement to determine if the Early Termination Fee you were charged was valid. If you would like, please send me a private message and include your full name, service address, and account number so I can assist you. 


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Regular Visitor

Re: UNFAIR ETF

Sent my information, still waiting  for a reply

Official Employee

Re: UNFAIR ETF

Hi @Friz5. I apologize for the delay in response. I have received your private message, and reviewed your account, and I have responded privately. Let's take if from there. Thank you. 


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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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