Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,624

members

1,398

online

29,998

topics

Top

UNAUTHORIZED CHARGE TAKEN FROM MY BANK ACCOUNT

New Poster

UNAUTHORIZED CHARGE TAKEN FROM MY BANK ACCOUNT

ii had an unauthorized charge taken from muy account had already paid bill on 12/26/17 and was charged 106.48 again on 01/5/18 i did not authorize xfinity withdraw any money from this account i have been told several different lies about this issue no 2 so called customer service rep say the same thing its always something different this is by far the worse company i have EVER seen for solving on handling customer issues i,m surprised hey are still in business

Service Expert

Re: UNAUTHORIZED CHARGE TAKEN FROM MY BANK ACCOUNT

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: UNAUTHORIZED CHARGE TAKEN FROM MY BANK ACCOUNT

 

WJ111, I'd like to help with your unauthorized charge. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 370 views
  • 0 kudos
  • 3 in conversation