Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,918

members

1,109

online

29,064

topics

Top

Trying to login and pay a bill But being redirected to wifiondemand

ANSWERED
Frequent Visitor

Trying to login and pay a bill But being redirected to wifiondemand

I'm simply trying to login to pay my xfinity bill. But I'm being redirected to xfinity wifi on demand. I no longer have you residential services. and only have xfinity mobile.

I'm using a home pc withthats not connected to wifi(and I have a different ISP), but when I try to go into my account it redirects me to wifiondemand.

Accepted Solution

Re: Trying to login and pay a bill But being redirected to wifiondemand

Jmorgan88, if you cancelled your residential services, you will not be able to use the My Account app to pay your residential bill. The residential bill can then be paid over the phone or at a Service Center. 

 

Your XFINITY Mobile service will continue on autopay as normal. There is a $10 line access fee for every line that will apply due to cancelling XFINITY internet. 

 

KenF

View answer in context
Frequent Visitor

Cant loginto my account

Trying to log into my account and I'm being redirected to Wifiondemand. I'm on a desktop PC, with no wifi, I also get redirected on my phone, or any PC

Frequent Visitor

Re: Cant loginto my account

and I also get redirected on the my account app

Frequent Visitor

Re: Trying to login and pay a bill But being redirected to wifiondemand

Any help
Official Employee

Re: Trying to login and pay a bill But being redirected to wifiondemand

Jmorgan88, if you cancelled your residential services, you will not be able to use the My Account app to pay your residential bill. The residential bill can then be paid over the phone or at a Service Center. 

 

Your XFINITY Mobile service will continue on autopay as normal. There is a $10 line access fee for every line that will apply due to cancelling XFINITY internet. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 337 views
  • 0 kudos
  • 2 in conversation