Xfinity plant
Xfinity globe
Community Forum

Tryig to remove phone service -nightmare

New Poster

Tryig to remove phone service -nightmare

I am trying to remove my phone service from triple play bundle. what a nightmare.

All of a sudden there is no double play bundle for internet and tv, similar to the current package. Every time a call the agents keep giving me different stories.

Think of going back to Direct TV. 15 years with Comcast and they still treat you like dirt. 


Official Employee

Re: Tryig to remove phone service -nightmare

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you