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Tier level of service?

SOLVED
Posted by
Visitor
Message 1 of 5
1,585 Views

I read somewhere recently about the internet speeds being increased for certain tier levels. How do I find out what tier level I have? My bill has become confusing because I recently "upgraded" to a bundle deal that resulted in a "downgrade" to my internet supposedly. Honestly, I could barely understand the person on the phone and Im confused about everything now. Just want to find out what I have, bill says "SD Preferred+ HSD", Sureprice, Digital Preferred w/On Demand, High Speed Internet Service. Total XFINITY Bundled Services $99.99, somebody please help me understand this "package". 

4 REPLIES
Posted by
Official Employee

Message 2 of 5
1,575 Views

You have Digital Preferred video service, and Performance Internet service.

 

Depending on what area you are in, and what sort of equipment you have, Performance download speeds are 8-24Mbps.

If you are in a Docsis 3.0 area with a 3.0 Modem you should be receiving between 16 and 24 Mbps, depending on if the planned network speed upgrade has happened for you yet.

Comcast Nick
Supervisor
Executive Customer Relations




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Posted by
Visitor
Message 3 of 5
1,571 Views

So, for Performance Internet, AFTER the planned network speed upgrade, I should be getting download speeds of up to 24Mbps. Or is this the speed BEFORE the upgrade? Sorry for my confusion, trying to ascertain if the speed upgrade has/has not taken effect in my area.

Posted by
Official Employee

Message 4 of 5
1,646 Views
Solution

After the speed upgrade, you will get up to 24Mbps.

The speed before the upgrade was 12-16Mbps.

Comcast Nick
Supervisor
Executive Customer Relations




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Community Icon
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We ask that you post publicly so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Posted by
Visitor
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Message 5 of 5
1,131 Views

i did a SPEED TEST on my Internet connection...

 

i am getting...according to the test....Ping/26/ms  

                                                           Download speed/22.38mbps  

                                                           Upload speed/5.56 mbps

 

what tier am i on???

 

& why did my bill just JUMP to a sky high $44.99?

from 29.95?

 

Jay Swafford

loyal customer

Springfield,TN