I read somewhere recently about the internet speeds being increased for certain tier levels. How do I find out what tier level I have? My bill has become confusing because I recently "upgraded" to a bundle deal that resulted in a "downgrade" to my internet supposedly. Honestly, I could barely understand the person on the phone and Im confused about everything now. Just want to find out what I have, bill says "SD Preferred+ HSD", Sureprice, Digital Preferred w/On Demand, High Speed Internet Service. Total XFINITY Bundled Services $99.99, somebody please help me understand this "package".
So, for Performance Internet, AFTER the planned network speed upgrade, I should be getting download speeds of up to 24Mbps. Or is this the speed BEFORE the upgrade? Sorry for my confusion, trying to ascertain if the speed upgrade has/has not taken effect in my area.