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Three months/four calls and ready to ditch Xfinity

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I've called at least four times already about my bill going up every single month, no one could tell me why and treated me like a dumb person, talking down to me and not explaining things like they where. I checked my bill and found that I'm being charged for an "inactive device" that has NEVER been in my home, the last two persons I spoke with only resolution was to submit a review, pay the bill and hope for a credit..... mmmmm no, why not take off my account and if you find it in my home then back charge. I'm that certain that device is not here. When I signed up I was promised a monthly bill of $74(internet only) and some cents my current bill is $93!!!!!!!!!! I don't have $20 to spare and for $99 I can get double play with Direct TV. No wonder people are ditch big corporates and joining subscription tv programs