Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,479

members

1,345

online

36,226

topics

Top

The price gouging and billing spikes are simply unacceptable

Regular Visitor

The price gouging and billing spikes are simply unacceptable

I think I've hit my limit. I've been stuck with an overpriced double play package for a year now, and I'm just sick of it. I think I just decided to change to internet only (not sure if I will use Comcast, or go with someone else like Verizon or something), and to try out one of the slimmed down TV packages like YouTubeTV, Hulu Plus, SlingBox, or something similar.

Comcast, despite your significant improvements in the cable interface, you need to know that until you stop screwing over your most loyal customers by upping our rates every 1-2 years, you will continue to lose subscribers at an alarming rate.

From my viewpoint, it seems that your business model is backwards. For virtually every business in the modern era, it is an accepted fact that obtaining new customers is exponentially more expensive than retaining current customers. So why is it, then, that Comcast still shows such favoritism towards new customers, at the expense (literally) of their existing clientele? I'm sick of being loyal to a company that requires me to subsidize the heavily discounted plans it happily hands out to literally anybody other than it's very own customers.

It would appear that Comcast is a fundamentally flawed organization, and I feel no optimism that it will ever be fixed. It's a shame really, that executive leadership seems unable to address the issues at the top, when the rest of the company is crammed full of great people and diligent employees who work so hard day in and day out.
Official Employee

Re: The price gouging and billing spikes are simply unacceptable

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 134 views
  • 0 kudos
  • 2 in conversation